Support students, staff, faculty, community members, and guests by providing exceptional customer service over the phone and in-person. Assist current and prospective students, sponsoring agencies, and other educational partners by providing accurate information on college programs and services.

1. Serve as front-line contact and create a welcoming environment for students, staff, faculty, and community members.
2. Participate in the daily operation of the center.
3. Respond courteously and promptly to in-person and telephone inquiries, serving populations in a warm inclusive manner.
4. Provide accurate, consistent information.
5. Assist faculty with classroom setup and entry, laptop checkout, supplies, electronic support, and technology.
6. Checkout program-specific supplies.
7. Open and close building and classrooms.
8. Report building/safety issues.
9. Use college software (Banner, MySLCC, and SLCC website) to trouble-shoot issues with application and registration.
10. Assist students with the admissions and application process.
11. Help process transcript requests, residency documentation, enrollment verification forms, and other documents.
12. Perform functions related to the Information Desk, including knowledge about OneCard, Parking, and Cashiering Services.
13. Participate in staff meetings and trainings to stay current on college information.
14. Support other entities within the department through cross-training and filling in as needed.