Microsoft 365 Administrator

Location: Salt Lake City, UT, United States Position Type: Unfixed Term Job Function: Information Technology

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A world leader in the field of in vitro diagnostics for more than 60 years, bioMerieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety. In North America we have more than 6,200 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada. Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Description Position Summary: The IS department at bioMerieux is looking for a highly collaborative individual who values working for a company that cares about its team members and our overall goal of improving world health. This position supports a full-time hybrid work model with every other Friday off. We are looking for energized team members who pride themselves in a job well done while positively impacting those around them. As a company, we pride ourselves on transparency and open two-way communication. You will be part of a worldwide team that leads all aspects of the Microsoft 365 administration. This team provides follow-the-sun support to users worldwide, requiring excellent collaboration skills. This position focuses on day-to-day activities to maintain and support the platform's overall performance and participation in global projects that impact Microsoft 365. Primary Responsibilities:

• Perform all work in compliance with company policy and within the guidelines of the company's Quality System.
• To ensure the day-to-day administration of the Microsoft 365 platform's infrastructure and to maintain it in operational conditions
• Participate in weekly meetings with the global platform team to synchronize on-run operations
• Defining and evolving strategy and Standard Operating Procedures (SOP) M365 in accordance with group standards
• Assist local, regional, and global teams in configuring and supporting Microsoft Endpoint Configuration Management (Intune) and Microsoft Defender for Endpoint
• Support developing and documenting an Operations Manual for run support of the 365 platform
• Incident and Problem Management: you will provide expertise for complex incidents and problems, escalation point for L1 and L2, interface with Microsoft Support and various partners
• Participate in projects to evolve or implement the new features of the Microsoft 365 platform
• Fulfill Day-to-day Operation issues, Service Requests, and Project tasks related to the Microsoft 365 platform
• Respond and resolve escalated system incidents, problems, or outages and accurately report and document solutions
• Perform problem root cause analysis
• Coordinate and manage changes following the change management process
• Must be able to produce detailed, accurate technical documentation Education, Skills, and Experience:
• High school diploma/GED with 10 years of IT technical experience, including 3 years of experience administrating Office 365
• Microsoft 365 Certified Enterprise Administrator expert certification preferred
• Network+, Security+;  ITIL V3 or ITIL V4 certifications; other relevant certifications preferred
• ServiceNow experience is a plus, or another ticketing system
• Extensive knowledge and experience managing and supporting Office and Microsoft 365 applications
• Teams
• OneDrive for Business
• Office 365 Licensing
• Yammer/Viva Engage
• SharePoint
• Office Online
• Excel, Word, Outlook, and PowerPoint
• Experience managing Microsoft Endpoint Configuration... For full info follow application link.