Duties & Responsibilities:

• Acts as project manager and communication liaison for implementations and projects.

• Integrates capabilities in client orientation, entrepreneurial orientation, and project management for new launch projects.

• Integrates capabilities in hiring, developing, training, motivating, and retaining staff to build and sustain a bench-strength of talent that includes diverse capabilities and perspectives.

• Influences and impacts by being skilled in building support for ideas, proposals, projects, and solutions.

• Effectively integrates capabilities in quality management, project management, and customer satisfaction.

• Ensures timely and accurate fulfillment of contractual obligations and internal SLAs.

• Creates reports and identifies areas of improvement.

• Creates and manages staff against internal project work plan.

• Ensures staff understanding of day-to-day project priorities, level of effort, and deadlines.

• Monitors staff performance and follows up on areas of deficiency.

• Reviews, updates, and develops P&P and training modules for programs.

• Identifies management information system issues and works with IT staff to execute a solution.

• Manages the requirements and design of client requested changes to IT systems and functionality.

• Manages the business analyst team regarding incident analysis, system functionality, and drives coordination of requirement for new program implementations and migrations.

• Tracks change request deliverables, escalations, and assess risk to deliverables.

• Serves as a communication liaison between IT and operations team to communication impact, outcomes, and strategic plans in order to verse client communications.

Required Skills:

Strong Microsoft Office applications skills.

Committed to exceptional customer service

Proven creative problem-solving ability and a consultancy mindset.

Analytical and strategic thinker

Excellent communication skills

Vendor management and relationship management experience

Excellent project management and supervisory skills

Able to work nights and weekends; schedule flexible, based on business needs.

Detailed and process-improvement oriented.

Proven ability to take initiative and seek solutions.

Excellent business writing skills and ability to make presentations to various audiences.

Ability to recognize issues and identify solutions

Qualifications:

Education & Experience:

Relevant bachelor’s degree or equivalent experience, master’s degree a plus.

3+ years’ progressive experience with operations center projects; 5 + years’ prior supervisory experience, with multiple reports; 1+ years’ vendor management experience.

Certification:

Working Conditions:

Remote or office environment

Supervisory Responsibility (If applicable):

Yes

PPL does not discriminate based on race, color, religion, or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, protected veteran status, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.