Who We Are

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

Job Summary

The Road Home seeks a highly motivated individual who is committed, compassionate, willing to be challenged, and who wants to make a difference in the lives of others. We, at The Road Home, believe that the people we serve deserve our best every day. The Housing Advocate Supervisor will provide leadership and support to front-line shelter staff. They will provide high-quality services to individuals seeking shelter at The Road Home. This position will work as part of a cohesive team of Housing Advocate Supervisors to ensure a safe, supportive, trauma-informed environment

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply

Location

Gail Miller Resource Center

Reports to

Housing Advocate Manager

Position Status

Full-Time

Shift

Grave Shift (11:00 pm – 7:30 am), 40 hrs

Salary Range

$20.04/hr to start

FLSA Status

Exempt

EEO Class

First/Mid Level Officials and Managers

Job Duties

• Provide direct supervision, guidance and support to 24/7 front-line staff.

• Work with other supervisors and Housing Advocate Manager to provide Trauma-Informed Care services to residents in shelter.

• Assist in maintaining a clean and safe facility for both residents and staff. Identify and communicate building and staff needs to Housing Advocate Manager.

• Identify and share resources provided in the community that may best serve our guests’ needs.

• Serve as an integral part of The Road Home’s leadership team, providing feedback on staff and guest concerns and workshopping ways to enhance the services provided to residents.

• Provide staff support and management at the main shelter and serve as an advocate for individuals experiencing homelessness.

• Collaborate closely with other shelter supervisors as well as the Director to ensure that all necessary information about residents is clearly communicated to multiple agency departments as well as to community partners.

• Run daily shift change meetings with staff. Attend weekly meetings with other shelter supervisors, the Advocate Manager and attend other meetings as needed.

• Hire, train, and manage department staff, ensuring that they are providing high-quality, Trauma-Informed Care services.

• Manage weekly staff schedule. Ensure each shift is adequately staffed.

• Prepare, review and approve staff timesheets. Manage other departmental paperwork and administrative reports in a timely manner.

Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Requirements

Education and Experience

• High School diploma or GED required.

• At least one year of direct supervisory experience preferred.

• Bachelor’s Degree from an accredited college of university preferred.

• Previous experience working with diverse populations required.

  Required Skills and Abilities

• Demonstrate awareness of, and sensitivity to, diverse populations. Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation of diverse ethnic and culture heritages are particularly valued.

• Excellent supervisory skills, with the ability to model compassionate and trauma-informed interactions with residents.

• Ability to communicate to staff and residents effectively, both orally and in written form.

• Ability to handle difficult situations with professionalism, compassion and from a Trauma-Informed perspective.

• Excellent problem-solving skills and the ability to make appropriate and sound decisions in all situations, including crisis situations.

• Willingness to have conversations with clients about housing.

• Ability to work with a wide array of people, with sensitivity to differences in culture, religion, sexual orientation, race, age, physical and mental illness and substance use.

• Ability to remain calm in emergency and crisis situations and to support staff and residents

• as needed.

• Able to work and lead a team effectively in a constantly changing and dynamic environment.

• Familiarity with the Housing First philosophy.

• Must pass a pre-employment background check and drug screen.

  Physical and Equipment Requirements

• Must be able to stand, sit and walk for at least an hour at a time.

• Must be able to lift at least 25 pounds.

The Road Home is an Equal Opportunity Employer

Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.

Benefits

• The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)

• HSA, FSA, HRA (We reimburse part of your deductible!)

• Retirement Plan (403B with TRH contribution and match)

• FREE Life Insurance for employees

• Paid Time Off (Vacation, Sick & 12 Public Holidays)

• One Floating Holiday Per Year

• Free Short Term & Long Term Disability

• Employee Assistance Program

• Free Training & Development

• Tuition Assistance for a wide variety of classes!