Description

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Consulting Technical Analyst today with HCA Healthcare.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Come join our team as a Consulting Technical Analyst. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

The Consulting Technical Analyst (CTA) will be a resource to the technical personnel assigned to market and/or division responsibilities and coordinates consistent support of technical services and implementation activity within their scope. This individual also assists in organization of highly complex issues regarding technical services, assists in facility technical projects, assists in developing strategies for training and tools for Technical Services across the division and participates in onboarding new technical staff. The CTA champions standardization, utilization, optimization, and use of best practices in Technical Services. The CTA participates in project planning, strategic planning, and supplements on-site support to technical resources, as needed. The CTA understands and supports a broad range of ITG equipment, defines standards, and creates supporting technical documentation. The CTA provides advanced hands-on technical support across a broad range of technical areas. The CTA actively identifies problems and escalates to the appropriate team. The CTA adheres to and supports HCA IT policies and procedures. The CTA recommends process changes that improve implementation, maintenance and support of facility-based IT equipment.

GENERAL RESPONSIBILITIES:

• Builds and maintains relationships with business operations, ITG leaders, and vendors

• • Participates in IT project planning, and execution, as needed

• • Assists in the development of the budget and develops project cost estimates for division and/or facilities

• • Serves as a tier-III escalation point for technology issues.

• • Provides routine reporting on project status of market/division-wide technical projects and efforts

• • Meets with facility-level IT teams, as needed, to align strategy, services, and coordinate implementation activities

• • Develops strategies for technical training and tools across the division.

• • Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

• • Mentors and trains Facility Technical Analysts.

• • Acts as a knowledge resource to technical teams.

• • Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries

• • Manages and communicates a clear vision of project objectives and motivating team members

• • Aids and trains users on proper use of division and/or facility technology

• • Logs and tracks incident SLAs; reviews incident and request tracking databases; comparative reporting; dashboard creation and monitoring

• • Collaboratively works with division and corporate ITG personnel to ensure that division priorities and standards are achieved

• • Ensures that the design and use of technology adhere to established division and HCA policies, procedures, and standards

• • Implements and supports the broadest range of facility based ITG equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, and related software products.

• • Is available for critical event escalations in a support capacity.

• • Communicates and escalates incidents and requests beyond scope of ability to senior service resources • Investigates hardware problems and performs minor system hardware and communication connection repairs

• • May be required to provide 24x7 on-call support based on division IT staff rotation

• • Maintains and protects confidentiality regarding all aspects of patient care and employee information

• • Adheres to Code of Conduct and Mission & Value Statement

KNOWLEDGE, SKILLS & ABILITIES:

Required:

• Ability to manage ambiguity

• Demonstrable divergent/convergent thinking

• Ability to conduct root cause analysis and other advanced problem-solving methods

• Proactively manages resources and priorities workload

• Demonstrated ability to multi-task; Possesses strong analytical skills

• Project management experience; Provides onsite technology support on projects

• Demonstrates broad knowledge of technology and solutions

• Demonstrated customer orientation; strength in analytical, math, and reasoning skills

• Effectively communicates verbally and in writing

• Demonstrated proficiency in MS Office applications

• Must be able to drive to assigned sites to complete work

• Must be able to travel to remote facilities. (air/vehicle travel)

EDUCATION: • Bachelor’s Degree in Information Systems preferred or equivalent work experience

EXPERIENCE: • 7+ years of general work experience (IT or healthcare experience preferred).

CERTIFICATE/LICENSE: • Certifications in Cisco, Microsoft, CompTIA, Project related are preferred. • Valid state driver’s license, proof of auto insurance, and reliable personal transportation capable of transporting both employee and standard work equipment

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Consulting Technical Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.