Position Title:

Constituent Services and Office Coordinator - Mayor's Office

Job Description:

Under the general administrative direction of the Office Manager, the Constituent Services and Office Coordinator staffs the front desk of the Mayor’s Office and supports the Mayor’s Office by maintaining a safe and welcoming environment for visitors and addressing public inquiries.

POSITION DESCRIPTION

This is an in-person professional position in a fast-paced work environment requiring strong interpersonal skills, independent judgment, and organizational expertise. This position balances two key responsibilities: constituent services and office coordination.

Constituent services play a huge role in connecting residents and visitors to resources within Salt Lake City. The Mayor’s Office provides constituent services through phone, email, postal mail, and in-person communication. The Constituent Services and Office Coordinator is often the first point of contact for the Mayor’s Office and acts as a liaison between community members and City resources. The urgency, volume, and subject of constituent inquiries varies significantly from week to week, so flexibility is required for success.

The Constituent Services and Office Coordinator also supports the Office Manager in overseeing daily operations like restocking office supplies, managing conference room schedules, and maintaining a clean, organized office environment.

POSITION HOURLY RANGE

$21.12 - $34.67/hour depending on qualifications

This position is eligible for full city benefits, including:

• Health Insurance (95% of premium paid by city)

• Dental, Vision and Life Insurance

• Paid vacation and personal leave

• Six weeks of paid parental leave from day 1 of employment

• Retirement contributions toward a pension plan and/or 401(k)

• A robust Employee Assistance Plan (EAP)

• Up to $4,000 tuition reimbursement annually

• Discounted supplemental benefits like pet insurance and legal services

  This position will remain open until filled and may close without notice. Early application submittal is encouraged.

  RESPONSIBILITIES

• Prioritize presence at the front desk to greet visitors, maintain a stable and welcoming environment, and manage daily tasks.

• Ensure communal spaces in the Mayor’s Office, including lobby, coffee bar, and conference rooms, are clean and fully stocked.

• Manage and document all constituent casework (phone calls, emails, in-person visits, and postal mail) in Salesforce platform and respond to inquiries in a timely and thoughtful manner.

• Develop and maintain in-depth working knowledge of City departments and policies to direct constituents to appropriate department or division, as needed.

• Utilize diplomacy, written and oral communication skills, and the ability and passion to address complaints, questions, and comments from the general public, City employees, community leaders and partners, and other visitors.

• Collaborate with Communications, Community Outreach, and Access & Belonging teams to maintain talking points for a variety of issues and topics.

• Run and review bi-monthly constituent casework reports to identify trends and pinpoint issues or needed policy changes.

• Work with Executive Assistants and Office Manager to ensure front desk coverage, as needed.

• Perform other duties as needed, which may include assisting with office meetings and special projects, collaborating other departments, and occasionally performing off-site duties, such as gathering items for office events.

  DESIRED QUALIFICATIONS

• Two years’ post-high school study in Business Administration, Public Administration, or related fields plus three years’ administrative support experience in a professional work environment or customer-oriented field. Education and experience may be substituted one for the other on a year-for-year basis.

• Must possess strong interpersonal and communication skills (both verbal and written).

• Ability to work with the members of the general public and constituents.

• Ability to work effectively and efficiently under pressure as a member of a team.

  PREFERRED QUALIFICATIONS

• Background in social work and/or government affairs

• Working knowledge of Salt Lake City departments and policies

  WORKING CONDITIONS

• Work hours are in-person, Monday through Friday, 8:30 a.m. to 5:00 p.m., with a 30-minute lunch break

• Light physical effort

• Handling of light weight

• Comfortable working conditions in pleasant surroundings

• Position is not eligible for remote work

• Frequent exposure to stress as a result of human behavior

  DEPARTMENT CONTACT INFORMATION

Phone Number: (801) 535-7704

Email Address: mayor@slc.gov (mayor@slcgov.com)

Website: https://www.slc.gov/mayor/

Mailing Address:

451 S State Street, Room 306

P.O. Box 145474

Salt Lake City, UT 84111-5474

Additional Information:

We are committed to fostering a diverse and inclusive workplace and encourage individuals from all backgrounds to apply. The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Full Time/Part Time:

Full time

Scheduled Hours:

40

Need help applying? Please call our Recruitment team at 801-535-6699 or email careers@slc.gov .

BENEFITSFull-Time roles with Salt Lake City Corp are eligible for a generous, robust benefits package including:

• Health Insurance (95% of premium paid by city)

• HSA or Flex Account (HSA – City contributes $1,000 - $2,000 annually into account, no match required)

• Dental, Vision and Life Insurance

• City-paid retirement contributions toward a pension plan and/or 401(k)

• A robust Employee Assistance Plan (EAP)

• Up to $4,000 tuition reimbursement annually

• Discounted supplemental benefits like pet insurance and legal services

• Wellness clinic for employees and their families

Paid Time Off

• 12 vacation days to start

• 12 paid holidays & 1 personal holiday

• Up to 80 hours of personal leave annually

• 6 weeks of paid parental leave to all new parents

• Additional time off credit possible for rehires or new hires coming from another public jurisdiction

VETERAN EMPLOYER:

Salt Lake City is proud to be a partner of the Utah Patriot Program, providing employment opportunities for Veterans, Military and spouses. We are also a proud National Service Partner.

ABOUT SALT LAKE CITY CORP

Our Salt Lake City family serves a population of over 200,000. As an Equal Opportunity Employer, the City is committed to providing resources, access, and opportunity to all and continue to recruit and retain talented people from all backgrounds. Our employees make a real difference with the work they do every day and are actively shaping our beautiful City's future.

We aspire to shape a better community and workplace, and as such, we are committed to pay equity. We are proud to have achieved gender pay equity as a leader in the Utah community by creating a workplace where there is equal opportunity for all.

The City is committed to the full inclusion of all qualified individuals. As part of this commitment, Salt Lake City will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at 801-535-7900.