Position Title:

Community Response Specialist (May fill as a Level I or II)

Job Description:

Are you looking for a positive way to engage with and assist your neighbors and community members? SLCPD is looking for a new Community Response Specialist! As a Community Response Specialist, you'll be working with sworn and professional staff members to provide support to our community in a first-responder role. You'll be responsible for performing public safety response functions that don't require police authority, such as taking telephonic case reports, assisting with abandoned property, participating in community events, and responding to requests for assistance from community members. At higher levels, candidates would be responsible for training other Community Response Specialists, managing program inventory, or other duties to support the team.

About the Position:

Highly qualified applicants with two (2) or more years of related experience may be brought in at the level II, but all candidates with a high school diploma (or equivalent) are encouraged to apply! Read more about the minimum requirements for each level below. This is a highly responsible position that requires independent judgment and decision-making. Successful candidates will have experience in customer service, conflict resolution, and/or experience working in public safety or with police.

This position works four 10-hour shifts, Monday through Thursday, from 7:00 to 17:00 and 10:00 to 20:00. Hours are determined by seniority and are subject to change. This position may require work on holidays/weekends. A remote or hybrid schedule is not available for this position.

This position offers opportunity for growth! Applicants hired at the level I may be eligible to be promoted to the next level with the required amount of experience and at recommendation of the manager.

About the Team:

Founded in January 2023, the team was created with a simple principle in mind: meeting our community where they're at. Lead by a sworn police lieutenant, 16 Community Response Specialists engage with members of the public, changing tires, helping with traffic collisions, responding to thefts or vehicle break-ins, or following up on property crimes. You can find our team handing out water bottles on hot days or helping push broken-down cars out of intersections. Find fulfillment in your career today with SLCPD.

This position will remain open until filled and may close at any time without notice. Early application submittal is encouraged.

Position Salary Range:

Level I: $22.72 - $29.90/hr

Level II: $24.11 - $31.75/hr

This is an AFSCME union position and is eligible for pay increases at the 1- and 3-year marks, depending on experience. AFSCME positions are offering attractive incentives for those seeking secure and rewarding employment opportunities, including a guaranteed 4% increase in fiscal year 2026. Join our team today!

This position is eligible for full city benefits, including:

• Health, dental, vision, and life insurance

• 13 paid holidays per year

• Paid vacation and personal leave

• Six weeks of paid parental leave

• Retirement contributions toward a pension plan or 401(k)*

• A robust EAP that provides emotional support, work-life solutions, legal guidance, and financial resources, including up to 15 counseling sessions for you and your household family members at no cost

• Tuition reimbursement

• Discounted supplemental benefits like pet insurance, legal services, and shopping.

*URS retirees should reach out to HR Recruiter Alanna Lam at Alanna.Lam@slc.gov for more information about how coming back to work can affect your retirement benefits.

Key Responsibilities:

• Level II: Assists with hiring, team scheduling, and provides training/mentoring to new employees.

• Level II: Manages program inventory and maintenance requests for program equipment.

• Performs a variety of specialized and technical non-emergency, low-hazard police duties including, but limited to telephonic case reports, property reports (including investigations of minor property damage), low-hazard property crimes, and other non-emergency response calls-for-service. Call response will most often be without a police officer and specialists may work independently or as part of a team.

• Provides traffic control including at potentially hazardous situations, traffic accidents, crime scenes, fires, funerals, special events, and during power outages and weather-related incidents.

• May be requested to pick up abandoned or found property and transport this property. May dictate and/or write reports in reference to investigations, evidence, or property collected, book evidence or property into evidence.

• Receives information from citizens in person, by telephone, and in writing. Ensures all information is properly distributed to the appropriate person(s).

• Works closely with the sworn personnel of the Salt Lake City Police Department. Follows proper emergency procedures in the event of a serious incident and notifies the proper authorities of violations when necessary or matters are of a serious nature.

• Acts as a community advocate and communicates with diverse and multi-lingual community members.

• Assists Community Liaison Officers with nuisance properties investigations.

• Communicates effectively and persuasively with the public, management, and other City employees.

• Operates and maintains department issued equipment and vehicle as assigned.

• Testify in court or at hearings regarding case records and investigative activities.

• Performs other duties as assigned.

  Minimum Qualifications:

Level I:

• High school diploma or equivalent.

• Must be 18 years of age or older at the time of application.

• Considerable human relations and communications skills. Must communicate effectively, both orally and in writing, with individuals from diverse organizations and backgrounds.

• Ability to work independently, make critical decisions, and use initiative and common sense.

• Must have valid state driver’s license or Utah driving privilege card (or the ability to obtain one within 30 days of employment).

• Ability to pass the Salt Lake City Police Department’s Civilian Response Training Program including classroom instruction, field work, and vehicle operations.

Level II:

• High school diploma or equivalent plus two years of directly related experience.

• Must be 18 years of age or older at the time of application

• Possession of CPR and AED certifications (or ability to obtain within six months after hire).

• Demonstrated experience and understanding of related public safety and law enforcement operations.

• Considerable human relations and communications skills. Must communicate effectively, both orally and in writing, with individuals from diverse organizations and backgrounds.

• Ability to work independently, make critical decisions, and use initiative and common sense.

• Must have valid state driver’s license or Utah driving privilege card (or the ability to obtain one within 30 days of employment).

• Ability to pass the Salt Lake City Police Department’s Civilian Response Training Program including classroom instruction, field work, and vehicle operations.

  Working Conditions:

• Moderately heavy physical activity. Required to push, pull or lift medium heavy weights. Difficult working conditions. Must stand, walk or sit uncomfortably for extended periods. Moderate exposure to various weather conditions. While this position is directed towards low hazards calls for service, such incidents can be unpredictable. As a result, there is potential exposure to hostile situations.

• Considerable exposure to stressful situations as a result of unpredictable human behavior. In field operations, exposure to stress as well as occupational hazards is of considerable magnitude.

• Required to work irregular hours in addition to regularly scheduled shift on an as needed basis. May require holiday, weekend, and evening hours.

• Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing, balancing, pushing, pulling, and lifting. May be exposed to moving mechanical parts, odors, dusts, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting, intense noises, gases, vibrations, chemicals, oils and workspace restrictions.

Offers of employment are contingent on successful completion of a criminal background check in accordance with City and department policy and applicable law. Criminal offenses will be reviewed on a case-by-case basis and do not automatically disqualify a candidate from City employment.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities

Position Salary Range

Level I:

Entry - $22.72

1 year - $25.57

3 year - $29.90

Level II:

Entry - $24.11

1 year - $27.13

3 year - $31.75

Department

Police

Full Time/Part Time:

Full time

Scheduled Hours:

40

Need help applying? Please call our Recruitment team at 801-535-6699 or email careers@slc.gov .

BENEFITSFull-Time roles with Salt Lake City Corp are eligible for a generous, robust benefits package including:

• Health Insurance (95% of premium paid by city)

• HSA or Flex Account (HSA – City contributes $1,000 - $2,000 annually into account, no match required)

• Dental, Vision and Life Insurance

• City-paid retirement contributions toward a pension plan and/or 401(k)

• A robust Employee Assistance Plan (EAP)

• Up to $4,000 tuition reimbursement annually

• Discounted supplemental benefits like pet insurance and legal services

• Wellness clinic for employees and their families

Paid Time Off

• 12 vacation days to start

• 12 paid holidays & 1 personal holiday

• Up to 80 hours of personal leave annually

• 6 weeks of paid parental leave to all new parents

• Additional time off credit possible for rehires or new hires coming from another public jurisdiction

VETERAN EMPLOYER:

Salt Lake City is proud to be a partner of the Utah Patriot Program, providing employment opportunities for Veterans, Military and spouses. We are also a proud National Service Partner.

ABOUT SALT LAKE CITY CORP

Our Salt Lake City family serves a population of over 200,000. As an Equal Opportunity Employer, the City is committed to providing resources, access, and opportunity to all and continue to recruit and retain talented people from all backgrounds. Our employees make a real difference with the work they do every day and are actively shaping our beautiful City's future.

We aspire to shape a better community and workplace, and as such, we are committed to pay equity. We are proud to have achieved gender pay equity as a leader in the Utah community by creating a workplace where there is equal opportunity for all.

The City is committed to the full inclusion of all qualified individuals. As part of this commitment, Salt Lake City will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at 801-535-7900.