Clinical System Engineer I - Medical Device Technical Support

Location: Salt Lake City, UT, United States Position Type: Unfixed Term Job Function: Customer Service

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A world leader in the field of in vitro diagnostics for more than 60 years, bioMerieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety. In North America we have more than 6,200 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada. Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Description Position Summary: Provide technical support, training, troubleshooting, and consultation to internal and external customers for the diagnostic test systems marketed by bioMerieux. Utilize electrical/mechanical skills to provide instrument hardware and technical support for bioMerieux systems. Coordinate efforts with Clinical Application Specialists to provide world-class system support for all internal and external customers. A Clinical System Engineer promotes teamwork and cooperation, removes barriers to productivity, creates an enthusiastic/positive work environment.

Primary Responsibilities: * Prioritize answering customer inquiries, both internal and external, per established guidelines and documents in ERP system; consult as appropriate with Clinical Applications Specialists, peers, Management, Global Customer Support and Lab IT Specialists. * Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators. * Implement problem solving and troubleshooting techniques to resolve customer concerns raised during installation, operation, and maintenance events. * Establish and maintain ERP certification. * Learn bioMerieux products and procedures that are job specific and assist with implementation of new products. * Learn and develop networking skills to provide connectivity support for our solutions. * Perform on-call duties as needed to provide 24-hour technical support to customers. * Participate in revenue generation initiatives through promotion of value-added projects and services. * Perform all work in compliance with company quality procedures and standards. * Perform other duties as assigned. Education, Skills, and Experience: * Associate's degree or technical school equivalent in Electronic Technology, Computer Science with 2+ years of experience in mechanical, electrical, vacuum, or laser systems. * High school diploma/GED with 5 years of experience also accepted * Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Biotechnology, or related field with 0 years of experience also accepted * Biomedical instruments experience preferred. * Experienced in resolving customer problems and providing a high level of customer satisfaction. * Demonstrated ability to develop a working knowledge on multiple complex electrical systems. * Proficiency in basic networking skills. * Knowledge of bioMerieux products and Salesforce is a plus. #biojobs

Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMerieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of ind ividuals reaching out using general phone numbers and non-bioMerieux email... For full info follow application link.