Job Information
University of Utah Business Systems Analyst in Salt Lake City, Utah
Details
Open Date 08/30/2024
Requisition Number PRN39733B
Job Title Business Systems Analyst
Working Title Business Systems Analyst
Job Grade E
FLSA Code Computer Employee
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
9:00am – 5:30pm
VP Area President
Department 01762 - Managed Print Services
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $56,000 - $68,349 DOE
Close Date 11/30/2024
Open Until Filled No
Job Summary
We are seeking a skilled and detail-oriented Business Systems Analyst to join our team. The ideal candidate will have a strong background in copier/print management software and network support. This role involves managing and resolving issues related to PaperCut and other copier systems, ensuring seamless integration and operation within our network. The Business Systems Analyst will also be responsible for supporting internal IT infrastructure for University of Utah Print & Mail Services, implementing production devices, and adhering to university security policies.
Responsibilities
Copier/Print Management:
Administer and troubleshoot copier/print management software, PaperCut.
Resolve issues related to the PaperCut system, including server and environment problems.
Oversee the successful implementation of new copier fleet devices into the monitoring network and/or PaperCut system.
Manage all copier fleet network VLANs and IP address data.
Customer Support:
Serve as the primary customer-facing contact for issues related to PaperCut and network problems.
Provide timely and effective support to resolve user issues and enhance system functionality.
System Interfaces:
Manage interfaces to PaperCut, including UIT database feed and Atrium feed.
Administer MPS Monitor connections to copier fleet devices using SNMPv3.
Device and Network Support:
Support internal IT infrastructure, including production floor device servers and non-desktop device security.
Deploy print drivers and shares for both Windows and Mac systems, with a focus on Windows environments.
Assist with internal testing and support for copier fleet devices.
Provide general Desktop Support for internal team with the following responsibilities:
Troubleshooting and resolving hardware and software issues
Providing technical support and training to end-users
Collaborating with vendor support teams to resolve device/networking issues
Assist with occasional desktop and laptop support issues within the department
Ensuring compliance with organizational IT policies and procedures.
Database and Security:
Knowledge of SQL database structures and query usage
Assist with internal security policy updates and security patches as needed.
Communication and Documentation:
Effectively communicate IT, database, and network concepts to university staff.
Document and interpret technical information for various stakeholders.
Other Duties:
- Perform additional responsibilities as assigned to support the department’s goals and objectives.
Minimum Qualifications
Requires an associate’s degree in a related area or equivalency (one year of education can be substituted for two years of related work experience) and 2-4 years of experience in the field or in a related area. Familiar with relational database concepts, and client-server concepts.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Experience:
Experience with copier/print management software (e.g., PaperCut, Uniflow, PrinterLogic) is highly preferred.
Experience deploying print drivers and managing network VLANs
Knowledge of SNMPv3 for MPS Monitor connections.
Familiarity with SQL and basic database language.
Strong customer service skills with experience in a customer-facing role.
Ability to communicate complex IT concepts to non-technical users.
Skills:
Proficiency in troubleshooting and problem resolution for copier systems and print management software.
Experience with network management, including IP address data and VLANs.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.
Additional Information:
Certification in print management software, IT systems, or database administration are a big plus.
Limited travel around campus may be required for troubleshooting or implementing new devices.
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.