If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. Essential Functions and Responsibilities: * Receives calls, emails, and web-tickets for end-users and other WGU Staff/contact centers, and propose major/minor incidents or Service Request tickets, logging all pertinent information while resolving problems timely and effectively * Builds relationships and rapport with key business leaders, including executive management * Acts as a Subject Matter Expert for integrating with technical teams * Offers consulting and mentoring for both Tier-1 and Tier-2 teams * Assists after hours in an on-call capacity to resolve urgent issues, and work with external teams as necessary * Analyzes trends and propose proactive solutions to mitigate problems * Maintains ownership of incidents, ensuring timely entry, updating, and closure of all tickets and issues. * Takes initiative and is self-managed * Performs other related duties as assigned.

Knowledge, Skill and Abilities: * Strong analytical skills balanced with effective communication and excellent customer service skills * Exceptional verbal and written communication skills * Ability to work independently, analyze problems, and make decisions with minimal management intervention * Proactively involve key technology infrastructure teams when necessary * Ability to anticipate potential obstacles and develop contingency plans to overcome them * Awareness of new and existing technologies, architecture, and best practices * Ability to manage multiple issues simultaneously in high-pressure environment where change is commonplace * Must be able to handle multiple interruptions and multi-task effectively * Ability to diligently follow standards and best practices for many different technology areas * A track record of accuracy and efficient work to be granted junior level access of integral systems and processes of the University

Competencies: Organizational or Student Impact: * Works on a variety of technical projects of moderate scope with some instruction. * Uses discretion to prioritize work and evaluate problem-solving approaches. * Limit errors to prevent impact to client operations, costs, or schedules. Problem Solving and Decision Making: * This position requires general supervision on all work. * May help lead/coordinate small-medium scope projects. * Guidance is required around project scopes and methodology. * Work generally reviewed for accuracy. Communication and Influence: * Communicates with contacts both within the department and function on matters that may require some explanation or interpretation. * May work to influence parties within the department at an operational level regarding policies and best practices. Leadership and Talent Management: * May provide guidance and assistance to more junior technical professionals.

Job... For full info follow application link.

Western Governors Univeristy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any ot her classification protected by federal, state or local law.