Job Summary

Develops and implements Quality Management System improvements and design/process enhancements to meet internal goals and satisfy external customers. Works under the guidance of the Quality Manager or Director of Quality.

Duties and Responsibilities

• Support the development and launch of new products through effective and proactive product quality planning.

• Assist manufacturing operations to quickly and permanently resolve quality issues as they arise.

• Take a lead role in completing preventive and corrective actions, for both internal and external customer issues, using effective engineering judgment and appropriate root cause analysis tools.

• Confirm whether the implementation of preventive and corrective action is effective and sustained.

• Represent the interests of the Customer on the Material Review Board by reviewing nonconforming parts and proposed dispositions.

• Create and implement control plans that are risk-based, robust and effective in all phases of production for assembly and fabrication processes.

• Perform internal Management System and process audits.

• Evaluate the capability and performance of new and existing suppliers through on-site audits and assessments.

• Interface with customers and suppliers on quality issues. Coordinate containment and improvement actions to resolve issues in a timely manner.

• Review engineering specifications, drawings and work instructions, for fulfillment of customer requirements.

• Oversee various responsibilities as assigned to Quality Technicians and/or Quality Inspectors, as applicable to job function.

• Represent the Quality Team as a point of contact for daily operational support.

Education Experience

• Bachelor’s degree in an Engineering field preferred but not required

• Minimum 5 years of progressive manufacturing or industrial environment work experience.

• Certifications

• ASQ Quality Engineer certification (CQE) is preferred.

• Other certifications, such as Lean, internal auditor (ISO 9001, TS 16949, 14001, etc.), Six Sigma Black/Green Belt, etc. are desired.

• Quality

• Process-based Management System audits (ISO 9001, 14001, TS 16949, etc.) is required.

• Implementation and evaluation of process controls is required.

• Development and maintenance of production Control Plans is preferred.

• Knowledge of basic gage calibration practices is preferred.

• Geometric Dimensioning and Tolerancing (GD&T) is required.

• Experience with Material Review Board (MRB) processes is preferred.

• Lean methodology/tools such as mistake-proofing (poke-yoke), value stream mapping (VSM), and Kaizen is preferred.

• Analysis

• Selection and analysis of statistical methods (SPC, ANOVA, hypothesis testing, etc.) is required.

• Application of Advanced Product Quality Planning (APQP) methods is preferred.

• Failure Mode and Effects Analysis (FMEA) is preferred.

• Development and analysis of Design of Experiments (DOE) is preferred.

• Design and analysis of Gage Repeatability& Reproducibility (Gage R&R) studies is preferred.

Skills and qualifications

• Ability to work effectively and independently in a fast-paced and demanding environment with a strong sense of urgency is required.

• Ability to communicate effectively using the English language, both written and verbal, is required.

• Ability to interface with customers and suppliers individually and within a team to resolve issues and strengthen relationships is required.

• Ability to observe situations with a high degree of detail/complexity and make appropriate decisions is required.

• Ability to simplify and solve complex problems, both alone and within a team environment, with a high level of creativity is required.

• Ability to reliably report status, performance and results is required.

• Ability to plan and organize projects is required.

• Ability to interpret and understand complex engineering drawings and flow charts is required.

• Ability to plan, conduct and analyze statistical experiments and studies is required.

• Ability to use basic measurement instruments such as a micrometer, caliper, etc. is required.

• Computer

• Intermediate level knowledge of MS Word and Excel (charts/graphs, basic formulas, filter/sort, conditional format) required.

• Advanced level knowledge of MS Excel (pivot table, advanced formulas, VBA) is preferred.

• Basic level knowledge of MS Visio and Access (data entry, running reports/queries) is preferred.

• Basic level knowledge of Minitab, or similar statistical analysis software, is required.

• Basic level knowledge of ERP system is preferred

• Physical

• Ability to sit, stand and walk for up to 8 hours or more per day is required.

• Ability to lift and carry up to 10 lbs. on a limited basis, up to 40 lbs. occasionally is required.

• Ability to work with both hands and both feet on a regular basis is required.

• Other

• Travel up to 30% of the time within the US and internationally.

• Have the flexibility to adjust work hours and schedule to support internal and external customer needs.