Member Service Representative

Are you a detail-oriented individual who enjoys working with the Salem Keizer Community? Do you have customer service experience either digitally or in person? Do you enjoy assisting customers via phone or email?

A member of our Member Services Department is responsible for assisting the team by delivering best-in-class customer support to Courthouse members and prospects from the Salem Keizer community. You will be responsible for effectively diagnosing members’ and prospects’ needs by phone, chat, or email. This is a position in our Corporate Office. 

Responsibilities

• Promote the culture, values, and mission of Courthouse Club Fitness

• Collaborate with other Member Service Representatives to make every member situation have a successful resolution

• Successfully resolve complex member needs

• Handles membership and account inquiry changes

• Performs other office duties as described by the office manager or leadership team.

• Work on projects to enhance team operations

  Requirements

• Strong customer service skills.

• Excellent written and verbal communication skills.

• Detail oriented mindset

• Good time management skills

• Demonstrate an aptitude for basic computer skills and the ability to learn and use club-specific software.

• Able to work some mornings and some evenings

• Ability to actively listen, understand and summarize with clarity and simplicity.

• Self-motivated; independent, organized, and proactive; highly responsive, flexible, and adaptable.

• Track record of exceptional problem-solving and conflict resolution.

• Use diplomacy and tact to mediate high-tension situations.

• Attend class or training formats from time to time with the entire team.

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