Description

As a Dealer Order Management Representative, you will be the front-line contact for our customers and internal sales partners; primarily answering calls for order management related inquiries- identifying models, finding pricing and availability, matching up HVAC systems, and offering system solutions. You will drive customer engagement and own resolution from initial order request through order post-delivery, which means collaborating and following up with multiple teams to deliver what the customer needs. You will participate in continuous improvement activities to eliminate barriers to the order flow process and create a better customer experience.

Responsibilities: Approximately 80% of time directly supporting customers or following up on customer resolution and 20% of time performing scheduled tasks (team meetings, meetings with manager, trainings, etc)

• Respond to and resolve order management inquiries from customers and internal partners

• Provide customer support for order activities-model identification, pricing, availability, system matchups, promotions, system solutions

• Process customer orders- promise dates, order entry, and collaboration with multiple teams in end-to-end process for customer

• Manage customer orders from placement to invoicing through multiple channels, including phone, E-Mail, text, or chat to ensure 100% customer satisfaction.

• Run order reports and work with teams to fix misses/holds and close open orders/returns

• Provide high quality service through efficient use of all operating systems functionalities related to order fulfillment and relative to customer activity

• Refer to and create new standard work to maximize efficiency

• Participate in continuous improvement activities

Skills

Customer Service, MS Office, Data entry, Call center, Inbound call, Customer service call center, Order entry

Top Skills Details

Customer Service, MS Office,Data entry

Additional Skills & Qualifications

Education/Experience:

• Associate’s Degree, Bachelor’s Degree preferred.

• 2-3 years of experience in a customer service, inside and/or outside sales preferably in an industrial environment.

Skills and Competencies:

• Relentless customer focus

• Excellent verbal and written communication skills-including listening

• Change oriented

• Problem solving

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $20.00 - $20.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Saint Peters,MO.

Application Deadline

This position will be accepting applications until Feb 1, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.