Job Description The Manager of Student Services is charged with leading and managing a team of 10-12 Student Success Advisors. They are required to use their retention expertise in combination with quantitative and qualitative data to drive the strategies and tactics that successful program completion outcomes and excellent student experience. A successful candidate will be responsible for leading the day to day activities of the Advisement team, monitor and evaluate advisor performance as it relates to productivity and student outcomes, and coach and develop team of Advisors to transform the team into a world class student service and support team. This role reports directly to the Sr. Director of Operations and Student Services and will be asked to participate in and lead departmental projects. This person will also be responsible for non-student facing elements go into providing student services for an online program including but not limited to: data analysis, student database upkeep, cross-functional training and communication, program material creation for training purposes, and process/procedure creation. GENERAL DUTIES AND RESPONSIBILITIES

• Continually analyze program data to understand what is positively or negatively impacting student retention
• Evaluate interactions between Advisors and students and implement regular coaching sessions
• Work with the internal team to identify opportunities to improve on student experience and outcomes
• Prepare and present material at internal and external meetings, both in person and virtually
• Ensure accurate biweekly forecasting and performance monitoring is maintained
• Acquire an in-depth knowledge of MedCerts programs and student personas
• Follow industry trends locally and nationally to anticipate future talent needs
• Report on successes and areas needing improvements
• Lead team and departmental meetings
• Create departmental presentations as needed
• Continually coach and develop staff

REQUIRED QUALIFICATIONS

• Bachelor's degree Required
• A self-starter with the ability to work independently
• Proven ability to influence change
• Excellent oral and written communication
• Work effectively in a fast-paced changing environment
• Managerial courage- willingly tackles difficult topics and conventional thinking, doesn't hold anything back that needs to be said
• Student focus- the ability to always keep the student at the center of everything we do. Makes decisions and guides efforts to improve and expand value for students
• Ability to use digital tools and databases to create scalable processes
• Experience managing, coaching and developing customer facing staff

PREFERRED QUALIFICATIONS

• Master's Degree
• Experience using Salesforce
• Call center experience
• Understanding of Healthcare careers and career paths

WORKING CONDITIONS This is a remote position in which work will be completed during normal business hours (approximately 8:30am - 5:00pm). Job Type Regular The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law. Equal Opportunity Employer/Protect d Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)