Job description

Job Title:

Sr. Program Manager

Job Description

We are looking for a Senior Program Manager to join our team. Today.

At Concentrix, we aim to find and grow exceptional people like you! Imagine being able to partner with global technology leaders in a company that cares about your professional growth, your success, and your community. Our global staff have devoted their careers to ensuring every customer experience is exceptional. So naturally, we're committed to making Concentrix the best place to grow a career, too.

We are Concentrix's B2B Sales Services Division. Working at Concentrix, you will be a part of an engaging and entrepreneurial team where you can reimagine the boundaries of your career, all while working remote. We are dedicated to creating success for our clients, the communities around us, and each other. All of this is possible because of the talent you have to offer. At Concentrix, you can truly Own Your Future!You Have:

• Experience with Business to Business selling processes

• Consistently managed complex global cross-functional projects and stakeholders, powered by data-driven insight. Complexity can vary based on size, scope, geographies, variables and dynamics of customer or project

• Individual vision and goal setting, a strategic solution mindset, and experience taking successful action on these

• Proven skills to communicate across diverse functions, teams, and especially with customers

• Strong experience with strategic large-scale process optimization, program management, customer support strategy, or quality assurance

• Excellent decision-making, consensus building, and conflict resolution skills

• Precise organizational skills for customer, client, and internal stakeholder programs

• Experience working on large scale initiatives to align with return on investment (ROI) and account impact

• 5+ years in a Business Analyst, Solution Architect, Project Management, Program Management, or similar role

• 5+ years in sales, presales, sales training, or solution design

• Project Management Professional (PMP) Certified

• Bachelor's degree/diploma, or the equivalent

You Will:

• Partner across teams to assess and identify client health risk driver and propose corrective action plans

• Develop and maintain strategic roadmaps to increase customer retention and expansion

• Plan and strategically lead high-impact initiatives to improve scaled sales efficiency and effectiveness

• Continually assess operational risks

• Leverage the operational understanding of client/stakeholder processes to develop and implement process improvement plans globally

• Build best practices that are globally consistent

• Collect feedback, evaluate efficiencies, and recommend changes to optimize sales delivery

• Establish trusted advisor relationships with clients

• Act as a client champion and facilitate timely resolution of client issues or concerns

• Lead expansion and efficiency projects including change requests

• Oversee development and maintenance of knowledge assets to drive repeatability and rapid adoption of optimal processes

• Provide guidance and mentorship to more junior program managers

• Report directly to the Director of Professional Services

Our Benefits and Perks

• Various medical, dental, vision plan and life insurance programs

• Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts

• Paid time off, disability programs and paid parental leave.

• Rewards and Recognitions

• Wellness Incentive Program

• Learning and Development Programs

• Base Salary of $67,000 or more based on qualifications/experience

Location:

USA, TN, Work-at-Home

Language Requirements:

Time Type:

Physical and Mental Requirements: While performing the duties of this job, the mployee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

English

Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

About Concentrix

We help the worlds best brands deliver exceptional experiences, with exceptional outcomes. We design, build, and run the future of CX. That moment? Its an opportunity. When a customer asks a question, sends a chat, or makes a purchase, you want to show your brand at its bestsmoothly get the customer what they need, and give them a reason to come back again and again. At Concentrix, we reimagine everything CX to do just that: nurture brand love and loyalty. Its kind of our thingbehind the scenes, we power billions of customer interactions every day for the brands you rely on, from household names to up-and-comers. So chances are, you already know us!