Job Information
Acosta Group Customer Service Agent in Saint Louis, Missouri
DESCRIPTION
Operations Support Specialist
When you join Premium as an Operations Support Specialist, you become an integral part of a collaborative culture representing some of the most significant brands in the world.
What’s in it for you?
Enjoy the perks of joining a St. Louis Post Dispatch Top Workplace.
Premium-provided training to help elevate your skills.
Room to grow with Premium - we love promoting from within.
What will you do?
Aid retail associates and Premium representatives that call into our contact center.
Assist callers with service order questions, job instructions, onboarding and propriety system access.
Provide step-by-step technical and merchandising support over the phone.
Ensure customer satisfaction with professionalism and positivity.
Execute outbound calls to ensure in-store compliance.
Thoroughly document and report all activity through Premium’s online tracking system.
Review photos and complete quality checks.
How will you succeed?
Using your stellar problem-solving skills to offer creative solutions.
Leveraging your exceptional ability to multi-task.
Proving your expertise in the Microsoft Office Suite and similar programs.
What skills should you have?
High school diploma required.
Must be able to type/keyboard a minimum 35 WPM.
Two years' call center experience required.
Exceptional customer service skills required.
Microsoft Office Suite experience preferred.
One year in retail merchandising and/or consumer packaged goods and/or consumer electronics experience.
So, are you Premium?
RESPONSIBILITIES
Please refer to the posting description for requirements.
QUALIFICATIONS
Please refer to the posting description for qualifications.
ABOUT US
Acosta, and its subsidiaries, is an Equal Opportunity Employer
Job Category: Retail
Position Type: Full time
Business Unit: Sales
Salary Range: $31,800.00 - $47,700.00
Company: Premium Retail Services, LLC
Req ID: 2388
Acosta Group
- Acosta Group Jobs