Administrator, Patching

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Date: Jun 20, 2024

Location: Saint Louis, MO, US, 63101 Birmingham, AL, US, 35203

Company: Spire Inc.

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of everything we do. We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

And we find the best by hiring those who share our values of drive, safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire vision, mission and culture to life:

• We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance

• We collaborate: We put teamwork first, bringing in everyone’s ideas, because our collective energy makes us stronger

• We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs

• We care: We treat people how we want to be treated, listening closely and doing what’s right, even when it’s hard

By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued.

Summary

The Patching Administrator will support the organization’s Unified Endpoint Management strategy, including using solutions specifically for the modern management of endpoints, applications, and automation within the endpoint management platform to increase efficiencies and decrease delivery time. This role will have responsibility for platform/endpoint software upgrades to support patching, compliance, and application delivery and will be responsible for all aspects of release and change management for applicable systems. This role will also provide technical guidance to project teams, ensuring new initiatives have endpoint dependencies and configuration management needs appropriately enabled, and will work to build and maintain effective partnerships across the technical and business community.

Duties and Responsibilities

• Patching the operating systems of all endpoint devices, servers and network equipment, and all applications in the Spire environment. Collaborate with Application and Infrastructure teams to remediate devices and issues as necessary

• Create and update task sequences for operating system and application deployments

• Update operating system Gold images with latest monthly security patches

• Monitor day to day operations of systems to ensure maximum availability

• Deploy driver and firmware updates as identified by the Lifecycle Platform Administrators and collaborate with Infrastructure teams to remediate installations as necessary

• Ensure, as new hardware and/or applications are onboarded into Spire’s environment, a documented plan for patching and updating is in place

• Work with Lifecycle Platform Administrators and other teams to ensure application updates are tested and installed in a timely manner, and remediation occurs for any updates applied to endpoint devices

• Create change management requests for all patching and application updates

• Document patch management process for all applications in Spire’s environment

Essential Characteristics and Competencies

• Ability to lead by example in support of the Company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skills and perspectives

• Ability to adapt in a fast-moving and changing culture

• Ability to work independently and manage time effectively to meet individual goals and deadlines

• Ability to work as part of a team and display a positive attitude in a dynamic environment

• Ability to remain patient, calm and effective in high-pressure situations

• Ability to take initiative and do what needs to be done without being asked to do so

• Desire to enhance personal knowledge and skillset with a continuous improvement mindset

• Ability to respond positively to challenges and problems

• Commitment to improving the customer experience; devoted to customer success

• Believes in a non-hierarchical culture of collaboration, transparency, and trust

• Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people

Supervisory Responsibilities

• No direct supervision

Required Education (certifications, licenses)

• Bachelor’s degree in Information Technology, Computer Science or Business Information Systems preferred; 2-3 years equivalent work experience in Information Systems may be accepted

• High School Diploma

• INTUNE - polices or configuration

• Comp TIA+ certification, preferred

• Network+ Certification, preferred

• Microsoft Certified Profession (MCP) certification, preferred

• Microsoft Certified Solutions Associate (MCSA) Windows 7 or higher, preferred

• Valid Driver’s License

Required knowledge, skill and abilities

• Requires critical thinking skills, good judgment and organized methods in all facets of assigned duties. Requires sound judgment and decision-making skills to support the constantly changing computer environment

• Five years, minimum, direct work-related experience required, including substantial working

knowledge of PCs/servers, PC/server applications, and PC/server setup options

• Five years direct work-related experience with Microsoft products, including MECM/SCCM /INTUNE

• Experience in both PowerShell and VBScript

• In-depth understanding of network connectivity, cabling topologies, and working knowledge of

communications between different environments/platforms

• Experience with installation, diagnostics and testing of computer hardware and software

• Experience working in large-scale, complex end-to-end integrated environments

• Experience with network connectivity, cabling topologies, and communications software

• Experience in supporting Windows desktop and Windows and Linux server OS

• Possess good analytical skills and efficient problem-solving abilities.

• Proven ability to work under pressure and meet tight deadlines

• Ability to apply critical thinking skills to technical issues and problems

• Ability to complete work assignments by due dates and deliver projects per an agreed schedule

• Requires good communication skills and the flexibility to work with users at all levels

• Project management or organizational skills, preferred.

Physical demands, environment and schedule

• Normal 40 Hours work week - including after normal work hours and on weekends required

• Department coverage is 7am to 5pm with flexibility in schedules to allow for full coverage

• Requires Normal Physical Stamina – Routinely requires lifting computer hardware weighing up to 25 lbs.

• Office and Service Locations Environment

• Occasional Overtime and Travel may be required as ITS and teams are dispersed geographically across Spire locations

Posting Requirements

The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer.

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.

Job Location: St Louis Job Segment: Testing, Computer Science, Project Manager, Firmware, Linux, Technology

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