EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, re-manufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.

We have a great opportunity for a Rental Coordinator in our Wilkes-Barre, PA location!

Summary:

Responsible for exercising sound judgment to make decisions regarding the sales rental administration workflow. The role is responsible for the primary administrative and customer service functions for the location’s rental department.

Essential Duties and Responsibilities

• Coordinate the administrative functions for the rental business to ensure organizational goals are met.

• Effectively administer and control workflow of contracts, along with ancillary documents, on equipment for the rental and sales departments to ensure clients timely receive and execute all necessary agreements with ancillary documents.

• Accurately and timely process documents to ensure clients maintain appropriate insurance on rental equipment.

• Accurately and timely generate invoices to ensure terms of rental and sales agreements are met.

• Coordinate with accounting on accounts to ensure accurate processing of rental agreements to ensure organizational goals are met.

• Coordinate the administrative processes and paperwork necessary to ensure timely resolution of issues related to rental and sales agreements so organizational goals are met.

• Coordinate with shop to accurately track maintenance and repair downtime.

• Professionally communicate with clients on an ongoing basis to ensure rental and sales processes are effectively managed.

• Effectively communicate with various team members to coordinate the post agreement activities for the rental and sales departments.

• Attend inventory status meetings on a daily basis and maintain an accurate understanding of the available inventory, anticipated timelines, and potential issues related to rental and sales equipment.

• Effectively communicate across departments on inventory status to ensure equipment is available to fulfill rental and sales agreements.

• Coordinate with logistics to dispatch equipment to clients for the rental and sales departments.

• Process equipment check-in and check-out.

• Accurately analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.

• Accurately and timely prepare and review operational reports and schedules as necessary to ensure accuracy and efficiency review shop schedule with Service

Basic Qualifications

• Associate degree or other relevant college degree or 3 years proven experience in a similar role.

• Experience with heavy equipment sales, services or dealerships.

• Experience with Windows-based software - Outlook, Excel, etc.

• Extremely detail oriented and accurate.

• Excellent organizational skills.

• Strong communication skills.

• Ability to meet deadlines and schedules in fast paced environment by managing priorities.

Preferred Qualifications

• Experience with multi-state equipment rentals.

• Experience with Rentalman software.

Competencies Required:

• Communication and Writing: Ability to speak and write emails effectively to individual customers, groups of customers and employees of an organization

• Customer Service: Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

• Attendance: The ability to work as scheduled with punctual attendance plus any additional hours/days necessary in order to meet business demands.

• Collaboration: Ability to work cooperatively and collaboratively with a customer service focus with all levels of employees, management, and external customers to maximize performance, creativity, problem-solving and results.

• Problem Solving: Ability to identify and resolve problems in a timely manner. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral or schedule form.

• Mathematical Skills: Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

BENEFITS

• 401(k) with Employer Match

• Competitive Health Care

• Dental, Vision, and Life Insurance

• Paid Vacation, Sick and Holidays

• Short term/Long term Disability

• Partner Discounts

• Investment in Employee Development

Custom Truck One Source provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.