Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We are seeking a highly skilled and experienced Elite/Lead Field Service Technician to join our team. The ideal candidate will possess advanced knowledge and hands-on experience in troubleshooting RO and DI water treatment systems, a deep understanding of Process Operations, PLC programming, and excellent customer interaction skills. This role involves installation, maintenance, and repair of water treatment systems at customer sites, along with providing technical support, training, and sales support to both customers and internal teams.

Responsibilities:

• Install, commission, and troubleshoot advanced RO and DI systems at customer sites.

• Conduct preventive maintenance and repairs on water treatment systems to ensure optimal performance.

• Diagnose and resolve complex technical issues related to water treatment systems, including RO's, Deionization systems, and PLC programming control systems.

• Collaborate closely with customers to understand their needs, provide technical guidance, and ensure satisfaction with our products and services.

• Provide customer sales support, including product demonstrations, technical presentations, and proposal preparation as needed.

• Train customers and internal teams on the operation, maintenance, and troubleshooting of RO systems.

• Maintain accurate records of service calls, expenses, and inventory.

• Act as a technical leader within the team, providing mentorship and guidance to junior technicians.

• Continuously update knowledge and skills through training and self-study to stay current with industry trends and advancements.

• Perform other duties as assigned to support the operational needs of the branch.

Requirements:

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related field preferred.

• Proven experience (5+ years) as a Field Service Technician with expertise in troubleshooting and repairing RO systems.

• Strong understanding of Process Operations, PLC programming, and control systems.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

• Experience in customer sales support and technical training preferred.

• Leadership experience or qualities, with the ability to mentor and lead a team of technicians.

• Electrical experience and knowledge of electrical systems is a plus.

• Ability to travel frequently and work independently in various customer environments.

What we can offer you:

Health, Dental, and Vision insurance available on your 1st day of employment

Generous retirement saving plan

Generous PTO package and paid holidays

Career progression and development plans

Company wellness, rewards and recognition, and employee discount programs

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits package. If you believe that we would be the right fit for you, please apply today.

Salary range:

$60,000.00 - $96,000.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation