This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1341791

Job Title: Inbound Sales - Priority Sales Representative

Location: Work from Home and Onsite

Direct Hire: NO Temps

Job Summary:

As a Priority Sales Representative, you will serve as the initial point of contact for customers who need to book appointments for Horizons HVAC, plumbing, drain clearing, and electrical services. Your primary duties will include identifying the customers service needs, offering the appropriate Horizon services, and scheduling appointments. In addition to scheduling appointments for the customers stated need, you will play a vital role in scheduling high-revenue repair appointments and upselling additional services and solutions to encourage ongoing customer engagement. These appointments are essential for achieving company goals and revenue targets.

Key Responsibilities: Sales Driven Mindset

• Handle Incoming Calls: Manage inbound calls professionally, focusing on identifying the customers needs and booking appointments while following Horizons call scripts.
• Appointment Scheduling: Efficiently convert customer inquiries into booked appointments by applying strategic sales techniques and leveraging knowledge of Horizons services.
• Upsell Additional Services: Identify opportunities to upsell additional services, such as maintenance plans, system upgrades, or related services, by identifying the customers unspoken needs and effectively communicating the services benefits.
• Customer Relationship Management: Build and maintain strong relationships with customers by providing exceptional service and promptly addressing any questions or concerns.
• Product and Service Knowledge: Maintain a thorough understanding of Horizon Services\' offerings, including HVAC, plumbing, drain clearing, and electrical services, to provide accurate information to customers.
• Data Entry and Documentation: Accurately input customer information, service requests, and appointment details into the company\'s CRM system.
• Follow-Up: Conduct follow-up calls as needed to confirm appointments, provide service reminders, and offer additional services.
• Team Collaboration: Work closely with the dispatch teams and other departments to ensure smooth service delivery and customer satisfaction.
• Business Support: Consistently arrive on time and ready to work.

Performance Metrics:

• Daily Reviews: Review performance relative to key metrics daily to understand progress toward individual and departmental goals.
• Collaboration for Improvement: Meet with supervisors to understand performance opportunities and receive coaching as needed.
• Strive for Excellence: Ensure call handling behaviors are focused on meeting performance expectations for inbound booking rate, quality evaluation average and call acceptance rate.

Why Join Horizon Services?

• Competitive Salary: Performance-based incentives.
• Comprehensive Benefits: Health insurance, retirement plans, and paid time off.
• Professional Development: Opportunities for career advancement.
• Supportive Environment: Collaborative team atmosphere