Job Description

The candidate will be joining a support team who works full time onsite doing desktop support both in person and via a ticketing system. They will install, configure, and fix macOS issues for internal employees. They will interact with their users and guide them on queries and issues related to hardware and software. Professionals configure, install, and maintain Mac systems, their peripherals, and mobile devices. They will also resolve any issues related to single sign on using a MAC with JAMF software.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

-3-5 years of experience doing Mac support in either Apple Store or desktop support role

-Experience using some kind of ticketing system for support issues preferably service now

-Mac support of both laptops, desktops and mobile devices

-Excellent customer service skills

-Experience with JAMF for security and login issues

-Associates Degree any technical certifications null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.