Area Product Support Manager Posting Location : Location US-MN-Roseau ID 2024-8831 Location : Name Roseau, MN Category Dealership-Management Position Type Full-Time Overview This position manages all aspects of parts sales and service sales at the stores within their area while focusing on profitability and customer satisfaction. This position supports the financial success of the area and region by ensuring that location teams deliver on key financial and business metrics for the product support business throughout the year. This position is a great fit for your career if you: Responsible for handling customer inquiries and communications that arise including resolving customer complaints and ensuring that Titan is superior in customer service. Demonstrates expertise regarding the financial drivers of parts and service departments and ensures the area and store product support teams meet or exceed parts and service sales goals and financial objectives. Drives parts and service sales within the area by calling on current and developing new customers within the assigned area. Recruits, hires, and maintains a team of parts and service experts within the area Role model for environmental health and safety, ensures a safe work environment and ensures that all area product support employees understand and follow all safety policies and procedures Ensures product support employees have the proper resources to be efficient, effective, and work collaboratively as a team to deliver best in class solutions to customers through their expertise Ensures that companywide and/or region marketing campaigns are executed effectively within the area Ensures dealer standards and Original Equipment Manufacturer (OEM) policies and procedures are compliant for training, warranty, etc. Ensure that all semis and company vehicles have the proper permits and licenses and that all policies and procedures are followed in accordance with federal, state, and local laws and regulations pertaining to semis and other company vehicles. This includes ensuring that drivers follow all applicable company and government regulations and laws. Responsible for the upkeep and maintenance of the facility and equipment at the stores within their area Directly supervises Store Product Support teams including Product Support Managers, Parts Managers, and Service Managers. Responsible for the ongoing training and development of all parts and service employees within their area including compliance with dealer standards Provides input into the proper parts inventory for their area Establishes daily, monthly, and quarterly performance goals for parts and service experts at area stores, in alignment with area and region objectives, and manages the parts and service experts at area stores to consistently meet or exceed their performance goals (ROA, market share, inventory turns, margins, cash, etc.). Follow all safety rules and regulations while performing work assignments Other duties as assigned Qualifications Required: 2+ years related experience and/or related military experience Ability to handle and resolve interpersonal conflict Ability to perform in a fast-paced, stressful work environment Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees Ability to do same day travel up to 75% with occasional overnight travel and work flexible hours Exemplifies Titan Machinery's Core Values Keen attention to detail, high level of initiative, and the ability to work independently Comprehensive understanding of internal and external business Demonstrated ability to collaborate across multiple groups/functions and at different levels in the organization Demonstrated ability to handle highly confidential and sensitive information Demonstrated client service skills and the ability to develop strong business relationships Demonstrated sales skills including the ability to sell opportunities, ideas, concepts, and strong negotiation skills Demonstrated strong leadership skills including personal integrity, character, and the ability to build/lead a team of experts to consistently achieve results Demonstrated strong verbal and written communication skills Excellent organizational skills and ability to prioritize work to meet deadlines efficiently Strong computer skills including good working knowledge of Microsoft Office Understanding of the key business drivers for our customers Titan Machinery provides a generous total compensation package including the following: Health Insurance - Titan Pays the Premium for Single Coverage!! Dental Insurance - Titan Pays the Premium for Single Coverage!! Vision Insurance - Optional HSA (Health Savings Account)- up to $1500 tax-free each year, paid to your account by Titan Machinery. Parental Bonding Leave Pregnancy-Related Leave 401(k) with company matching on your FIRST DAY of employment (PTO) Paid Time Off starts accruing on your First Day of Full-time employment! Performance-based incentives Company Vehicle 7 Paid Holidays Competitive Wages Paid Long-term Disability Insurance Paid Basic Life/AD&D Insurance Optional Insurance Products: Life/AD&D Insurance, Short Term Disability, Accident & Critical Illness, Identity Theft Protection FSA (Flexible Spending Account) for eligible expenses and dependent care costs Employee Discounts at Titan Machinery, Vehicle Discount, Enterprise Car Rental, Hertz Car Rental, Choice Hotels, and Profile Plan Titan Paid Employee Assistance Program (free and confidential Counseling, Legal Advice, and more) Titan Paid Bereavement Leave Ongoing Professional Training Opportunities Tuition Assistance for educational/professional growth Paid time for #TeamTitan Volunteer Activities in your Community Volunteer Firefighter/EMT Paid Time Off Titan Uniform/Branded Apparel Program #TMManagement Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.