Job Information
ARAMARK Support Services Lead Coordinator - Avendra in Rockville, Maryland
Job Description
This position is responsible for the continuous daily interaction with callers, visitors and Avendra associates, ensuring all visitors are made welcome and comfortable while representing Avendra in a professional manner and phone calls are answered in a timely and effective manner. Additionally, the position is also responsible for the general management of day-to-day facilities operations including coordinating mail services, office supply procurement, copier and fax machine supply/maintenance support, back-up receptionist support, and maintenance of coffee stations and related supplies. Other responsibilities also include day-to-day coordination with building management and space planning for meetings.
Position Reports to the Senior Human Resources Manager
Job Responsibilities
Primary Responsibilities
? Serves as the primary point of contact for Avendra for both incoming calls and visitors to the corporate office
o Answer all incoming calls to the switchboard during Avendra?s regular business hours
o Responds to telephone inquiries from vendors, customers, Founders and the general public, routing calls to appropriate Avendra employees as necessary
o Greet, receive and announce all visitors, ensuring their comfort while at Avendra; i.e., coats, hot/cold drinks, and providing corporate information as requested
o Manage the mail and package distribution
o Activate or change (in office and remotely) the phone voice message for holidays, early closure, or weather-related events
o Coordinate schedule for back-up support for the reception area to ensure coverage during Avendra?s business hours
o Maintain Avendra?s internal telephone and photo directories, evacuation list and other files as assigned
? Support the Senior Human Resources Manager with onboarding and orientation efforts to include the following:
o Greeting new employee and touring the facility
o Answering myPay, Kronos, and MyWorkLife questions
o Some recruiting tasks: scheduling of all applicants interviews as necessary
o Training scheduling and communication
Secondary Responsibilities
? Serve as point of contact with the Property Management Company to resolve individual employee requests, i.e., temperature, lighting, reserving the building?s large conference center, etc.
? Point of contact for, Iron Mountain and JK Moving shredding bins
? Maintain Datawatch Badges
? Coordinate catering requirements for Avendra meetings as requested
? Process FedEx Invoices ? verifying charges and departments; collecting checks from associates for personal use and submitting through API for approval
? Maintain supplies for meetings ? including use of projectors stored in the closet by the front desk
? Create office name tags for new employees
? Coordinate Wi-Fi access for guests
Primary Competencies
? Effective Written and Oral Communications
? Functional/Technical Skills
? Problem Solving & Analytical Skills
? Business Conduct
? Relationship Building
? Planning and Organization
Other Duties. Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Environment. This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands. This is a sedentary role with some light lifting of files possibly needed.
Qualifications
Role Requirements
? Computer literate with knowledge of Microsoft office programs; i.e., Word, Outlook, Excel
? Previous experience working with a multi-line switchboard
? Demonstrated ability to successfully resolve issues and problems as they arise
? Ability to communicate effectively with all levels of management internally and externally to schedule meetings and manage job applicants
? Ability to follow up and follow through with hiring managers and Talent Management staff
Overnight Travel Requirements. Type: None
Years of Relevant Experience. 2-4 years of experience
Education Requirements. High School or equivalency requ
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .
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