Description

Responsibilities:

• Works closely with customers and discusses our discounts.

• Resolves issues about any of our discounts or programs.

• Reaches out to customers and sets appointments.

• Cross-sells to our customers with regards to the Multi-Line discount.

• Handles incoming calls and answers any questions.

• Collects payments and makes policy changes.

• Sets up bill accounts and works on other simple billing requests.

• Submits claims paperwork that is requested by the claim’s representatives.

• Provides proof of insurance documents that are requested by clients.

• May assist with INFB Health Plans.

• Any additional duties assigned by management.

Requirements for Success:

• High school diploma or GED equivalent.

• 3 years of customer service experience, insurance experience preferred.

• Property & Casualty insurance license required or must be able to obtain this license within a year.

• Working knowledge of Farm Bureau discounts and programs or ability to learn this information quickly.

• Ability to communicate with a variety of audiences.

• Strong time management and problem-solving skills.

• Strong attention to detail and accuracy.

• Ability to interact professionally with our internal and external clients.

• Proficient in using Android and Apple phones.

• Ability to have patience and understanding in guiding customers through technology.

IFBI Perks:

• An organization that values work/life balance

• Paid vacation/sick leave

• 401(k) with match

• Fulltime with a Monday - Friday schedule

• Potential for a yearly bonus with a possible payout of up to 20% of the salary

• Contests and incentives

• Benefits eligibility within 30 days of employment

• Negotiable pay based on level of experience

• Collaborate in a team environment

• Paid volunteer hours

#FO

#LI-KL1

Qualifications

Education

Required

• High School or better

Job Category: Individual Contributor

Job Type: Full-Time

2642 W Ridgeway Dr

Rockport, IN, USA, 47635

ReqID: CUSTO004997