Senior Implementation Engineer

Remote - US

Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industry’s most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years.

What You Will Be Doing

1. EDI Solution Implementation:

• Lead end-to-end implementation of EDI solutions for clients, ensuring compliance with industry standards and regulations.

• Collaborate with cross-functional teams to gather requirements, design EDI workflows, and implement integration solutions.

2. Technical Expertise:

• Possess in-depth knowledge of various EDI standards (such as ANSI X12 and EDIFACT) and protocols (AS2, SFTP, FTPS).

Stay current with emerging EDI technologies and trends and apply this knowledge to optimize existing systems and processes.

3. Client Collaboration:

• Serve as clients' primary technical point of contact during the implementation phase.

• Provide expert guidance to clients on EDI best practices, customization options, and integration strategies.

4. Problem Resolution:

• Investigate, diagnose, and resolve complex EDI-related issues, ensuring minimal disruption to business operations.

• Collaborate with support teams to address escalated technical problems and implement preventive measures.

5. Documentation and Training:

• Develop comprehensive documentation to support implementations, including specifications, process flows, and user guides.

• Conduct training sessions for clients and internal teams to enhance understanding of EDI processes and troubleshooting techniques.

6. Quality Assurance:

• Perform rigorous testing of EDI implementations to validate data integrity, system compatibility, and adherence to standards.

• Implement quality assurance protocols to ensure error-free data transmission and reception.

Your Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• Minimum of 5 years experience in EDI implementation and integration.

• Proficiency in programming languages such as Java, Python, or C#.

• Strong understanding of database systems (SQL, Oracle) and data transformation techniques.

• Excellent problem-solving skills and attention to detail.

• Exceptional communication and interpersonal abilities.

• Relevant certifications in EDI technologies (such as Certified EDI Professional) will be a plus.

A few things we have to offer:

• Competitive base salary + bonus

• Great Healthcare + Dental + Vision

• Flexible PTO

• Culture of support, encouraging Life-Work balance

• 401k match

• FSA and HSA options

• Employee Assistance Program

• Paid Parental Leave

• Representing a company with 4,000+ clients and a 99% retention rate

• Accelerated title and salary growth potential

• A fun and energetic work environment that makes you excited to go to work every day

Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.