Nexagen Networks (www.nexagen.com) 25 years of success so far is based on finding the best people and putting them together to work on fun, challenging, and exciting projects. That is why we focus a lot of time on recruiting the greatest talents. Nexagen Networks has been awarded a Five-Year Defense Contract and has an immediate opening for Computer Network Support Specialists (Service Desk Support Service Specialist) Associate Job Title: Computer Network Support Specialist (Service Desk Support Service Specialist) Associate Job Location: Rock Island, IL Salary:: $65K-$70K ( The salary range provided is a general guideline. Nexagen Networks considers various factors when determining base salary offers, including the scope and responsibilities of the position, as well as the candidate's experience, education, skills, and current market conditions.) Job Description: Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption. Project specific: provides second-tier support to end-users for PC, server, mainframe applications and hardware. Handles problems that the first tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and a high level of technical skill in the field of expertise. Escalates more complex problems to the Senior Level. Qualifications: Minimum Education Level: BS; Minimum Years experience:<5 yrs; Substitute for Minimum Education level and Years experience : AA or 2yr Tech School w/2+ years or <4 yrs IT/Military exp The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Company Benefits: Benefits package to include employer-supplemented Medical, Dental, Vision, Employer paid Life Insurance, Employer Match 401k, PTO, and Federal Holidays. Ancillary benefits are also available.