System Administrator (Cloud Application)

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System Administrator (Cloud Application)

Salary

$72,703.00 - $95,861.00 Annually

Location

30 Church Street Rochester, NY

Job Type

Full-Time

Job Number

25DM987NBA03

Department

Neighborhood & Business Development

Bureau

Commissioner's Office

Opening Date

03/07/2025

Closing Date

3/28/2025 11:59 PM Eastern

• Description

• Benefits

General Description

This is a Competitive Class position. The individual selected to fill this vacancy will be given a provisional appointment and will be required to participate in the next Civil Service Examination for this title.

A qualified applicant may be provisionally appointed and serve in the position until a Civil Service Examination is administered and an appropriate eligible list can be established to make a permanent appointment in accordance with the Civil Service Rule of Three. (See " http://www.cityofrochester.gov/article.aspx?id=8589935786 " Provisional Appointment - FAQ's) If you are already a City employee and have permanent, competitive status in your current position and appointment to this title would result in a provisional appointment in another department, you will lose your previous permanent competitive rights.

CITY RESIDENCY WILL BE REQUIRED WITHIN ONE YEAR OF HIRE.

Typical Work Activities

• Responsible for the overall maintenance and ongoing build-out of multi-tenant Software;

• Designs and oversees release testing of the system to ensure that it meets the City’s needs;

• Leads the change control process for the system by evaluating the feasibility and value of requests for changes to the system, as well as prioritizing system upgrades and enhancements;

• Ensures the system’s performance continuously meets all standards outlined in the vendor contract;

• Develops plans and monitors all necessary hardware or software upgrades to support the system’s growth and health;

• Serves as the data owner and subject matter expert for the system;

• Oversees all system upgrades;

• Develops and implements contingency plans for the system such as data backups, disaster recovery planning, business continuity planning, and archiving;

• Configures and provides continuous improvements to stock reports and dashboards;

• Writes scripts or uses external tools to configure the automation of scheduled jobs;

• Troubleshoots and resolves day-to-day issues related to system performance and if necessary works with the vendor to resolve major system issues;

• Provides direct support to system users such as answering questions on system use, data, reporting, and workflow;

• Creates training resources and provides training for internal and external users;

• Defines and configures user access roles by understanding best practices and procedures;

• Partners with City IT Security Staff to discuss potential impacts of system patches on application performance.

Minimum Qualifications

• Bachelor’s Degree and two (2) years of experience working on application support or database administration;

OR

• Associate’s Degree and four (4) years of experience working on application support or database administration;

OR

• A high school diploma and six (6) years of experience working on application support or database administration.

For full-time employees:

The City of Rochester offers a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

For less-than full-time employees:

The City of Rochester offers numerous growth opportunities to include the potential to transition into full-time, permanent employment.

Employer

City of Rochester (NY)

Address

30 Church Street Room 103A Rochester, New York, 14614

Phone

585-428-7115

Website

http://www.cityofrochester.gov

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