Sales Support Engineer Rochester, NY 14623

Adaptec Solutions is an industry-leading, North American integration partner, engineering diverse material handling and automation equipment with lifecycle service support. With a strategic focus on manufacturing, distribution, and warehousing companies, Adaptec’s value resides in our adaptability to create superior, truly tailored solutions for our customers.

JOB SUMMARY:

The Sales Support Engineer provides essential support to the Adaptec Solutions (outside) Sales Engineers in facilitating Material Handling opportunities. This role requires a solid understanding of traditional material handling products and applications, with a focus on evaluating and enhancing business processes for efficiency and execution. Ideal candidates are team-oriented and proactive.

JOB DUTIES & RESPONSIBILITIES:

• Support for Outside Sales Team: Partner closely with the Outside Sales Engineers, assisting in their efforts to drive sales and customer satisfaction.

• Quotation Preparation: Develop detailed quotes for material handling products and services, excluding those managed by the Automation Applications Engineering Team. This includes traditional material handling equipment such as:

• Racking, mezzanines, and modular offices

• Cranes and hoists

• Stretch wrappers

• Lift tables

• Vertical Reciprocating Conveyors (VRC)

• Installation services on proposed equipment, as needed.

• Crane and hoist inspections, along with any subsequent required repairs.

• Preventative maintenance services for material handling equipment.

• Customer Relations: Act as a resource for customers, enhancing the sales team’s outreach and service delivery.

• Product and Technical Expertise: Build and maintain comprehensive knowledge of Adaptec’s product lines and services to provide robust support and guidance.

• Solution Development: Leverage vendor products to create customized, integrated solutions tailored to customer needs.

• Technical Support: Serve as the first point of contact for inquiries related to quotes, technical specifications, and product-related questions for both the sales team and customers.

• Management Collaboration: Regularly update the management team on leads and customer needs to ensure alignment with sales goals and objectives.

• Continuous Learning: Stay current with industry trends, product developments, and technical advancements through self-study and educational programs.

• Reporting and Data Management: Complete accurate forecasts, gather data, and compile reports as required by management.

• Field Support:On a limited basis, the Inside Sales Engineer may be required to provide on-site engineering support to assist in the creation, review, and finalization of approval quality drawings for customer projects. This support includes:

• Conducting occasional visits to customer sites to gather precise measurements, verify project requirements, and ensure alignment with approval drawings.

• Working directly with clients during site visits to address questions, verify specifications, and confirm design elements to facilitate the approval process.

• Generating or confirming accurate field measurements as needed to ensure that approval drawings align with real-world specifications and any unique site conditions.

• Document findings and any design changes and updating drawings as necessary.

• Ensure that all field data gathered aligns with company standards and meets customer expectations before final approval.

  EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in an engineering discipline strongly preferred.

• 2–5 years of relevant experience.

• Required proficiency in 2D AutoCAD for model and drawing creation.

• Preferred experience with Autodesk Inventor and SolidWorks.

• Competence in Microsoft Office Suite and ERP systems.

• Experience with Salesforce CRM is an advantage but not essential, as training is available.

  SKILLS AND CHARACTERISTICS NECESSARY TO PERFORM THE JOB:

• Strong verbal and written communication skills.

• High technical aptitude, with a quick grasp of equipment applications in various customer settings.

• Analytical and detail-oriented, with the ability to engage effectively across all levels of personnel.

• Excellent organizational and customer service skills.

• Ability to manage time-sensitive tasks with attention to detail.

• Skilled multitasker, capable of handling multiple sales and customer relationships simultaneously.

  MEASUREMENTS OF SUCCESS:

• Quote-to-order conversion rate.

• Profit margins on successful orders.

• Timeliness and accuracy in quote execution.

• Positive feedback from internal and external stakeholders.

In compliance with pay transparency requirements, the salary range for this role is $60,000 - $75,000. The salary range provided is a general guideline. When extending an offer, Adaptec Solutions considers factors including, but not limited to experience and geographic location. Adaptec Solutions also offers a variety of benefits including generous paid time off (PTO), 10 paid company holidays including your birthday, health, dental and vision insurance, HSA/FSA accounts, 401(k) match, short-term/long term disability coverage and basic life/AD&D insurance and education assistance.

Adaptec Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer, including disabled and veterans.

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