Program Manager - Language Services

Job Details

Level

Management

Job Location

87 North Clinton Ave - Rochester, NY

Position Type

Full Time

Education Level

Associates Degree

Salary Range

$60,405.80 - $60,405.80 Salary/year

Travel Percentage

Up to 20%

Job Shift

Day

Job Category

Management

Description

General Description

Effectively deliver language interpreting and document translation solutions for both internal Catholic Charities customers and external customers, accomplished through a staff of internal CCFCS per diem interpreters, and contracts with local and national providers. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.

Essential Duties and Responsibilities

• Responds to the Language Access needs of the Agency with language interpreting and document translation solutions

• Manages and supports the activities of the LS Program Coordinator

• Hires, trains, monitors, and manages a team of at least twenty remote per diem language interpreters

• Establishes, monitors, and maintains the services of 3 rd party partners for language interpreting and document translation, including coordination with Purchasing, Information Technology, Accounting and Compliance

• Develops, documents, and maintains business processes

• Maintains multiple data tables for the scheduling portal

• Monitors and analyzes interpreting appointments for accuracy and trends including: appointment types, bill rates, interpreter time submissions

• Develops, implements, and maintains effective Customer marketing, training, and communications

• Coordinates with Agency Compliance and Legal teams to maintain the Service Agreements with customers

• Develops and monitors the annual budget

• Implements and monitors a secure petty cash process

• Submits biweekly payroll and monthly invoicing

• Reviews and approves interpreter travel expenses

• Monitors the Accounts Receivable aging file and provides support to accounting

• Monitors industry trends and seeks out product and process improvements

• Develops and maintains the Agency’s Language Access Plan (LAP)

• Represents Catholic Charities on the Monroe County Language Access Coalition (MCLAC)

• Participates in relevant Agency meetings and/or trainings

• Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops

• Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse

• Other duties as assigned

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

Qualifications

Qualifications

Education: Associate degree required; BA preferred. An equivalent combination of education and experience will be considered. **

Credentials: Interpreter/Medical Interpreter Certificate/Training preferred

Experience: At least 3 year(s) of interpreting experience and business management preferred

Experience in a supervisory capacity preferred

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program.

Additional Requirements:

• Ability to effectively problem-solve and multitask customer solutions in real-time

• Excellent working knowledge and use of the MS suite of products, especially Excel, Word, and PowerPoint

• Ability to prioritize assignments, plan, and complete work projects with minimal direction

• An ability to work efficiently and effectively and meet deadlines

• An ability to work under pressure

• Excellent verbal/written skills

• Ability to maintain confidentiality

• Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies

• Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques

• Possession of a valid NYS Driver’s license and use of a registered and reliable vehicle

***Catholic Charities Family and Community Services is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet