Product Success Analyst

Headquarters Office, 625 State Street, Schenectady, New York, United States of America ● Rochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America Req #2458

Thursday, February 27, 2025

At MVP Health Care, we’re on a mission to create a healthier future for everyone – which requires innovative thinking and continuous improvement. To achieve this, we’re looking for a Product Success Analystto join #TeamMVP. This is the opportunity for you if you have a passion fortechnical proficiency, critical thinking, and attention to detail.

What’s in it for you:

• Growth opportunities to uplevel your career

• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team

• Competitive compensation and comprehensive benefits focused on well-being

• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York

Qualifications you’ll bring:

• Bachelor of Science in Computer Science, Healthcare Administration, Business Management, or a related field. Three yearsrelevant experience in a healthcare organization is also acceptable.

• 3 years relevant analyst experience required.

• The availability to work full-time virtual with the ability to come into our office

• Capability to manage multiple assignments with a high level of autonomy and independence

• Data analysis experience, particularly with FACETS(preferred)

• Understanding of healthcare systems, including eligibility files, system error files, and system intake files preferred

• Highly organized and adept at quickly diagnosing issues and potential failure points

• Curiosity to foster innovation and pave the way for growth

• Humility to play as a team

• Commitment to being the difference for our customers in every interaction

Your key responsibilities:

• Convert strategic product decisions and planning into operational and digital requirements and executable work packages.

• Lead requirements sessions with key business subject matter experts (SMEs).

• Document process changes, gaps, and technical support required to implement our product strategy across MVP departments and teams.

• Collaborate with the Value Stream Specialist and Director of Product Operations to thoroughly plan product implementation across the organization.

• Utilize relational databases to assess customer or group impact for incidents.

• Prepare detailed analyses and reports for internal stakeholders, focusing on product implementation.

• Ensure transparent communication across departments by comprehending and addressing business requirements.

• Represent the department on committees and project teams.

• Lead and manage table creation and updates related to product information.

• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Where you’ll be:

Virtual/remote, may need to come into the office on occasion. Schenectady, NY or Rochester, NY residents preferred

Pay Transparency

MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

We do not request current or historical salary information from candidates.

MVP's Inclusion Statement

At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.

MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.

To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at hr@mvphealthcare.com .

Other details

• Job Family Claims/Operations

• Pay Type Salary

• Min Hiring Rate $56,200.00

• Max Hiring Rate $89,000.00

• Headquarters Office, 625 State Street, Schenectady, New York, United States of America

• Rochester Office, 20 S. Clinton Ave, Rochester, New York, United States of America

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