Police Information Clerk - Open Competitive

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Police Information Clerk - Open Competitive

Salary

$41,025.00 - $52,295.00 Annually

Location

Rochester, NY

Job Type

Full-Time

Job Number

24EOC85667-010

Department

Various Departments

Bureau

Various

Opening Date

08/27/2024

Closing Date

9/27/2024 11:59 PM Eastern

Civil Service Exam Date

10/26/2024

• Description

• Benefits

General Description

This is a clerical position in the Rochester Police Department Technical Support Section involving the quick and accurate gathering and transmittal of information for police officers and other law enforcement personnel. Employees work under the direct supervision of a Lead Police Information Clerk and a police supervisor. Performs related work as required.

Typical Work Activities

• Receives and transmits information to law enforcement personnel/agencies via 2-way radio, telephone, Teletype, MDC (mobile data computer) and walk-ins;

• Responds to requests for information received by mail or fax from police/military agencies, social services and from law enforcement personnel on a walk-in basis in documents, records and files;

• Maintains both manual and electronic logs of incoming calls from the telephone, walk-ins, 2-way radio (per FCC regulations for the radio) and towed vehicles from private property;

• Enters, deletes, corrects, verifies, and retrieves information into various computer systems using teletype information, codes and reference materials;

• Gathers and verifies information quickly and accurately by searching various sources such as computers, teletype, wanted lists, card files and reference books;

• Checks, verifies, compares various forms, files, and reports for coding, completeness, correctness, and duplications;

• Types information for files and data for Court Docket when MoRis (Monroe Rochester identification system) is not functioning;

• Sets up and maintains files, databases and MoRis folders.

Minimum Qualifications

• High school diploma or G.E.D. AND

• Two (2) years full time clerical experience which includes six (6) months operating a keyboard such as but not limited to a typewriter or word processor.

SPECIAL REQUIREMENTS:

• Must be available and willing to work all shifts as assigned.

• Must have satisfactory police records and background check.

• Must pass a hearing test.

Exam Information

Scopes/Subjects of Examination: A test designed to evaluate knowledge, skills and /or abilities in the following areas.

Name and Number Checking: These questions test for the ability to distinguish between sets of words, letters, and/or numbers that are almost exactly alike. Material is usually presented in two or three columns, and you will have to determine how the entry in the first column compares with the entry in the second column and possibly the third. You will be instructed to mark your answers according to a designated code provided in the directions.

Operations with Letters and Numbers: These questions test for skills and abilities in operations involving alphabetizing, comparing, checking and counting. The questions require you to follow the specific directions given for each question which may involve alphabetizing, comparing, checking and counting given groups of letters and/or numbers.

Customer Service: These questions test for knowledge of techniques used to interact with other people, to gather and present information, and to provide assistance, advice and effective customer service in a courteous and professional manner. Questions will cover such topics as understanding and responding to people with diverse needs, perspectives, personalities, and levels of familiarity with agency operations, as well as acting in a way that both serves the public and reflects well on your agency.

Working with Office Records: These questions test your ability to work with office records. The test consists of two or more sets of questions, each set concerning a different problem. Typical record keeping problems might involve the organization or collation of numerical data from several sources; maintaining a record system using running balances; or completion of a table summarizing data using totals, subtotals, averages and percents. You should bring with you a hand-held battery- or solar-powered calculator for use on this test. You will not be permitted to use the calculator function of your cell phone.

Test Guide:

• The New York State Department of Civil Service has not prepared a test guide for this examination. However, candidates may find information in the publication 'General Guide to Written Tests' helpful in preparing for this test. This publication is available on line at: https://www.cs.ny.gov/testing/testguides.cfm.

• The Central Library of Rochester and Monroe County May have exam-related material, as well as, other branches.

For full-time employees:

The City of Rochester offers a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

For less-than full-time employees:

The City of Rochester offers numerous growth opportunities to include the potential to transition into full-time, permanent employment.

Agency

City of Rochester (NY)

Address

30 Church Street Room 103A Rochester, New York, 14614

Phone

585-428-7115

Website

http://www.cityofrochester.gov

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