PAB Case Manager/Bilingual (C)

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PAB Case Manager/Bilingual (C)

Salary

$52,618.00 - $68,674.00 Annually

Location

Rochester, NY

Job Type

Full-Time

Job Number

25DM940ADA01

Department

City Council & Clerk

Bureau

Police Accountability Board

Opening Date

01/09/2025

Closing Date

1/23/2025 11:59 PM Eastern

• Description

• Benefits

General Description

This position is responsible for managing the Police Accountability Board's (PAB) investigatory caseload by documenting, processing, and assigning reports to the appropriate divisions. This position is also responsible for coordinating with other city agencies, community groups, legal services organizations, nonprofits, and other institutions to offer support to victims of violence and to ensure equal access to the PAB’s various reporting mechanisms for any individual who seeks to file a report with the PAB.

This is a Competitive Class position. The individual selected to fill this vacancy will be given a provisional appointment and will be required to participate in the next Civil Service Examination for this title.

A qualified applicant may be provisionally appointed and serve in the position until a Civil Service Examination is administered and an appropriate eligible list can be established to make a permanent appointment in accordance with the Civil Service Rule of Three. (See " http://www.cityofrochester.gov/article.aspx?id=8589935786 " Provisional Appointment - FAQ's) If you are already a City employee and have permanent, competitive status in your current position and appointment to this title would result in a provisional appointment in another department, you will lose your previous permanent competitive rights.

CITY RESIDENCY WILL BE REQUIRED WITHIN ONE YEAR OF HIRE.

Typical Work Activities

• Initiates the case creation process;

• Acts as the central repository for all reports generated;

• Assists in the intake, receipt, processing, evaluation, maintenance, and distribution of reports;

• Interprets and applies the relevant rules and regulations to classify and distribute all cases;

• Manages investigatory caseload by documenting and processing investigative updates;

• Explains intake workflow and process to reporters and prospective reporters, both in English and Spanish;

• Communicates with reporters to ensure that they are informed, supported, and aware of case development, both in English and Spanishs;

• Keeps assigned PAB personnel apprised of case progress and developments;

• Prioritizes each report according to potential importance, ensuring that the highest priority receive immediate follow-up;

• Reviews reports for accuracy and obtains information necessary to augment incomplete reports;

• Coordinates review of reports with the primary investigator and/or appropriate team or division leaders;

• Indexes report information for later retrieval and coordination;

• Accompanies PAB personnel to public events or while responding to incidents that require on-site intake;

• Coordinates with community groups, legal assistance organizations, nonprofits, city agencies, and other institutions to ensure reporters receive the appropriate resources and support;

• Assists in any appeals processes that may follow evidentiary hearings;

• Keeps abreast of legislation and social trends that apply to relevant policy and procedures;

• Occasional participation in PAB community engagement efforts as and when required.

Minimum Qualifications

High School Diploma or G.E.D. PLUS:

Bachelor’s degree PLUS one (1) year of Social Services, Counseling, or Administrative Support work experience;.

OR

Four (4) years of Social Services, Counseling, or Administrative Support work experience.

For full-time employees:

The City of Rochester offers a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

For less-than full-time employees:

The City of Rochester offers numerous growth opportunities to include the potential to transition into full-time, permanent employment.

Agency

City of Rochester (NY)

Address

30 Church Street Room 103A Rochester, New York, 14614

Phone

585-428-7115

Website

http://www.cityofrochester.gov

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