Description

We are offering a contract to permanent employment opportunity for a Desktop Support Analyst in Rochester, New York. This role is crucial within our client's team, where you will offer help desk support and manage software packages using Intune.

Responsibilities:

• Provide desktop support in the office, troubleshooting hardware and software issues

• Utilize Intune for managing and securing endpoints

• Respond promptly and efficiently to help desk requests

• Ensure the smooth operation of various software packages utilized within the organization

• Work collaboratively with the team to resolve IT issues

• Stay up-to-date with technological trends to assist in the improvement of IT services

Requirements • Applicant must possess a deep understanding of Intune to manage and secure endpoints efficiently.

• Experience in troubleshooting and resolving issues related to Intune is essential.

• Must have an extensive knowledge of various software packages to help in the development and implementation of software applications.

• Ability to provide technical support for software packages is mandatory.

• Candidate should have experience in the transport industry, understanding its unique IT requirements and challenges.

• Proven ability to respond quickly and effectively to tech issues and service requests in the transport industry.

• Demonstrated ability to communicate effectively with both technical and non-technical staff within the transport industry.

• Should have a proactive approach to problem-solving with strong decision-making skills.

• Strong organizational and planning skills are required to manage multiple tasks and priorities in the transport industry.

• A team player with a commitment to customer service, who can interface directly with internal stakeholders, is required. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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