Job Information
Maxim Healthcare Services Consumer Relations Specialist in Rochester, New York
Maxim Healthcare Services is hiring for a Consumer Relations Specialist to assist in the care coordination of program participants receiving consumer directed services through the Consumer Directed Personal Assistance program (CDPAP). The Consumer Relations Specialist monitors each program recipient’s ability to manage his or her program. Through daily interaction with consumers and personal assistants, the Consumer Relations Specialist builds relationships to support a positive consumer and personal assistant experience, as well as foster additional business and consumer referral opportunities.
Essential Duties and Responsibilities :
Maintains the confidentiality of program participants
Conducts monitoring, supervision, and/or interventions of the Consumer as directed
Completes the consumer admission/intakes as directed by the management team
Documents relevant information in the consumer record
Maintains the consumer record
Assists the Field Support Team with contacting CDPAP Personal Assistants regarding annual worker requirements
Assists the office operations team with time reporting issues and concerns
Performs all procedures in an accurate and timely manner as directed by the management team
Notifies the CDPAP Business Development Manager or Office Operations Leader of any concerns relating to each consumer. (Allegations, of Fraud, Misuse of services, and other relevant issues)
Adheres to the standards, regulations, and procedures of the company, Medicaid, the New York State Department of Health and the Federal government
Provides policy reeducation to consumers and personal assistants, as necessary
Represents the company with a positive image at all times
Demonstrates flexibility and adaptability in meeting the needs of participants
Attends all required trainings and in-service programs
Provides the highest level of customer service to program participants, vendors, and individual entities
Consistently models the company’s philosophy of customer service and compliance
Meets established company key performance indicators and improve gross profit
Performs other duties as assigned
Minimum Requirements:
Must be at least 18 years of age
Computer proficiency required
Ability to accept direction and supervision
Reliable transportation required
Excellent written and verbal communication skills
Proficiency in the English language or other languages may be required
Salary/Wage Information:
$20.00 per hour plus $2000 annual bonus potential
About Maxim Healthcare Services
Maxim Healthcare Services has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.
Maxim Healthcare Services is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Maxim Healthcare Services
- Maxim Healthcare Services Jobs