Description

Hours:

40

Schedule:

This position is remote eligible for up to 40% of the time. Hours are typically Monday - Friday 8:00am - 5:00pm. Must be flexible to meet current and future business needs.

Pay:

Starting Pay: $87,500 Pay Range: $77,360 - $97,525

Purpose:

The Associate Product Manager is responsible for ensuring ESL’s digital solutions allow customers to achieve their desired outcomes by leading digital product/service additions, modifications, extensions and eliminations. The role leverages data, customer input, and market trends to define and prioritize work for teams to utilize in building and supporting digital solutions. Acting as the digital product subject matter expert, this person will lead communicating the value of the work being done to all stakeholders.

Accountabilities:

Act as Product Owner for Digital Development

• Work with our Agile Development team as their Product Owner to produce new functionality and improve existing features

• Partner with 3rd party API providers to enable functionality

• Groom Digital Development Roadmap and backlog

• Ability to pivot and keep the team aligned

• Lead requirements discovery, solution design, user story writing, and feature development

Continually improve Mobile and Online Banking solutions

• Manage feature/function additions, modifications, extensions or eliminations

• Maintain prioritized roadmap for features and functionality

• Determine business tradeoffs with rationale

• Approve statement of work documents and implementations

• Understand customer journeys, pain points, and opportunities for improvement

• Work with solution providers and vendor managers to improve digital products

• Gain understanding of new features from solution providers

Work cross-functionally on objectives and prioritization

• Collaborate with key stakeholders to scope and prioritize digital activities based on alignment to corporate strategy, customer value, and business impact

• Align with Product team to translate prioritized customer problems into user stories and digital features

• Communicate digital roadmap to key stakeholders

• Champion a data-first approach to decision making

• Work closely with technical teams on development and implementation

• Work with user experience experts on product design

• Represent the customer perspective within cross-functional work

  Qualifications:

• Bachelor's degree or 4 years of directly related experience required

• In addition, 4 years of experience in financial services and at least one of the following:

• Two years of experience in product management/product owner

• Two years of experience in marketing communications

• Two years of experience as a software engineer

• Two years of experience in financial services customer support

• Ability to move between agile and waterfall development environments. Knowledge of Agile principles and practices

• Critical thinking and problem solving skills

• Excellent interpersonal and communication skills

• Detail oriented with ability to understand big picture

• Ability to lead by collaborative influence

• Apply data to validate and justify decisions

• Demonstrates alignment with ESL’s Core Values, mission, vision, and purpose to help our community thrive and prosper

  Preferred Qualifications:

• Bachelor's degree preferred in Business Administration, Marketing, or Software Engineering

• Work directly with customers to understand their goals and provide guidance on financial products and services

• Direct experience with financial service digital workflows and how they are used internally and externally

• Experience working in agile development environments including writing user stories and grooming a product backlog

• Product management or product owner certification

• Demonstrated ability to execute complex projects within a financial services organizational structure

• Empathy and creativity in solving complex problems with differentiated solutions

We’re committed to diversity, equity, and inclusion. ESL recognizes the importance of a culture that embraces diversity and values individual differences. We are committed to cultivating a diverse workforce at all levels that mirrors the communities we serve. We welcome applications from people with diverse perspectives and backgrounds. We strive to create an inclusive, respectful and equitable environment, which makes ESL a great place to work!

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)