Job Information
University of Rochester Application Administrator I in Rochester, New York
GENERAL PURPOSE:
The Application Administrator builds, maintains, monitors and audits on-premise application installations. This may include, but is not limited to, ensuring security standards are applied, troubleshooting, implementing new solutions and participating on projects to upgrade components or whole systems. Follows recommended architecture standards related to on-premise applications.
The OnCore System Administrator I within the Office of Clinical Research (OCR) is one of the primary contacts for all OCR managed system-related activities. The System Administrator is responsible for working with diverse levels of staff to maintain and improve the functionality and use of the OCR managed systems, and assure the business strategy is driving system use and requirements. This role, working with OCR team members, will serve as a ¿communications hub¿ to facilitate dissemination of information to the OCR managed system users, clinical trial team members, central services teams, and senior leadership. This role will be collaborating with other departments across the institution as well as OCR team members, reporting to the Director of the Office of Clinical Research. Within the Role the System Administrator will be responsible for creating new user accounts in the various OCR managed systems, field issues and requests that come in from the OCR¿s user base, update/upgrade the various systems yearly, provide Quality Assurance updates to the user base, etc.
RESPONSIBILITIES:
Provides technical support for non-production and production environments, including trouble shooting and remediation of technical issues. May include working with third party vendors and software companies.Researches and answers technical application, database, server and security configuration questions and provides on-call support after hours as defined by the application support requirements.Works with various technical and functional personnel as needed to fulfill requests for technical support, including application, system to system integrations and security administration.Monitors non-production and production environments and works in conjunction with database administrators, security and systems administrators to provide performance tuning on application, database, server and security settings and features.Appropriately use tools to efficiently manage code migrations, environment builds, testing and implementation.Applies patches and delivers minor and major application upgrades.
Participates in regular team retrospective events with a continuous improvement mindset.Identifies and recommends improvement opportunities, logs application administration requests and delivers upon application administration assignments that improve the system solution.Shares application administration knowledge and provides cross-training and peer support.Participates in estimation and planning of future application administration work plans.Updates application administration documentation and procedures used to maintain applications, databases, servers, and security.
Works with technical resources and in some cases functional / business analysts to understand application, database, server or security requirements and translate into technical or systems specifications for implementation.Configures application, database, server or security settings and features as required for project or enhancement activities and provides implementation and ongoing support.Participates in application administration maintenance or implementation planning.Updates technical documentation to be used by application administration or support teams, with direction from senior or lead application administrator(s).Participates in testing newly developed applications, integrations, systems, solutions, and upgrades of applications or application support tools.Follows best practice application administration and change management procedures. Patriciates in systems projects or enhancements, delivering upon assigned application administration tasks in alignment with project plans and estimates.
Develops a broad knowledge of technology, equipment, and or systems in the assigned application areas.Develops a broad knowledge of the latest technologies associated with on-premise application administrations.Participates in external technical application administration communities of practice with a goal of gaining technical knowledge.
Other duties as assigned
QUALIFICATIONS:
High School Diploma or equivalent required
Bachelor's degree in related discipline such as Computer Science, Information Technology, Mathematics, Statistics, Business, Data Science or Engineering preferred
1 year of related experience required
or an equivalent combination of education and experience required
Experience in higher education or healthcare field preferred
Excellent verbal and written communications skills required
Ability to work both independently and as part of a team required
Ability to participate in on-call rotations required
Ability to learn new technologies quickly and help team members embrace technology change preferred
Proven track record executing multiple work streams and producing consistent results preferred
Strong understanding of system/application administration activities preferred
Oracle, MySQL, MS SQL or related database experience preferred
Solid understanding of Web Server, App Server and Database interactivities preferred
Solid understanding of application infrastructure and architecture preferred
Experience with interface, networking, design, and relational database technologies preferred
Experience supporting Cloud and on premises applications preferred
Experience with multi-tier applications employing application and web servers preferred
Experience with project management from planning through implementation preferred
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University's mission to Learn, Discover, Heal, Create - and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To Apply
All applicants must apply online.
EOE Minorities/Females/Protected Veterans/Disabled
Pay Range
Pay Range: $60,431 - $84,603 Annually
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
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