Description We are offering a long term contract employment opportunity for an Accounts Receivable Collections Specialist I (Tier II) in ROCHESTER, New York. The role involves handling past due balances and providing high-quality service to clients within the industry. The workplace currently operates in a hybrid model, with the employee expected to work from home or in-office a few times per week.

Responsibilities:

• Mitigate risk by resolving clients' past due balances in a timely and accurate manner.

• Answer inbound calls to address and resolve past due balances, meeting daily collections and call goals.

• Initiate calls to clients based on risk to address outstanding receivables.

• Make decisions on releasing or holding at-risk accounts based on established policies and procedures to minimize risk.

• Conduct research on Electronic Funds Transfer (EFT) transactions that have been returned from the bank to recollect the funds owed by the client.

• Evaluate high-risk accounts to determine if they need to be escalated to the internal collection agency.

• Escalate client issues to appropriate departments to ensure timely collection on the account.

• Maintain daily call requirements based on the provided forecast to meet standards.

• Process customer credit applications accurately and efficiently.

• Maintain accurate customer credit records. Requirements • Proficiency in Accounts Receivable (AR) practices and procedures

• Extensive knowledge of Collection Processes

• Familiarity with Research Analysis methods

• Understanding of Quality Service principles and policies

• Ability to handle and manage Funds

• Expertise in Policy creation and implementation

• Experience with Electronic Funds Transfer (EFT)

• Ability to ensure Quality in all work processes

• Knowledge of Mitigation practices in collections

• Ability to adhere to company procedures and policies.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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