911 Telecommunicator - Open Competitive Exam

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911 Telecommunicator - Open Competitive Exam

Salary

$46,386.00 - $58,853.00 Annually

Location

Rochester, NY

Job Type

CRT

Job Number

EPEND2851

Department

Emergency Communications Department

Bureau

911 Call Center

Opening Date

06/28/2022

Closing Date

Continuous

• Description

• Benefits

• Questions

General Description

This is a communications position in the Emergency Communications Department involving the use of a computer terminal, radio, and telephone equipment for the efficient relay of information and dispatch of personnel and equipment used in the protection of life and property. 911 Dispatcher I differs from 911 Telecommunicator in that the Telecommunicator receives the initial complaint and relays the information to the Dispatcher, who then determines the appropriate course of action to send either Police or Fire personnel. Employees of this class must exercise judgment, alertness, and responsiveness in emergency situations. Employees are expected to work on a wheel schedule, involving various shifts which cover day and night hours and to work overtime as needed. Employees are under the direct supervision of the shift supervisor and may also receive direction and guidance from higher level dispatchers. Related work is performed as required.

Typical Work Activities

• Sets priorities among incoming messages to determine which should be transmitted first;

• Keeps accurate status of exact location of equipment and personnel of mobile units by maintaining radio contact;

• Monitors radio frequencies, listens for important information, and transmits routine and emergency messages by radio or computer terminal to field units

• Receives complaints, messages, or emergency calls by telephone, radio, or computer terminal;

• Assigns work activities to field units, especially in emergency situations or when changes from routine are required;

• Trains new employees (using on the job training) in tasks of same or lower level;

• Maintains logs either manually or on computer of radio and telephone communication;

• Retrieves information from reference books, files, maps, local, state, and national Criminal Justice Information Services (CJIS) systems to determine appropriate course of action or to obtain necessary information;

• Serves as Telecommunicator;

• Attends monthly staff meetings scheduled training as required;

• Notifies supervisor of need for repair service on equipment;

• Testifies in court as needed.

Minimum Qualifications

• High school diploma or Equivalent; OR

• Completion of the Public Safety Communications course of study offered by the Rochester City School District.

SPECIAL REQUIREMENTS:

• Must have satisfactory police record and background check including FBI fingerprinting.

• Must undergo a medical examination that will test, but will not be limited to: vision, hearing, speech, physical ability to sit for long periods, and must pass a psychological evaluation.

• New hires and re-hires must pass a drug test.

Exam Information

SCOPE OF THE EXAMINATION: All three components will be administered on the same day.

• Job Requirement Questionnaire: This will test for availability and willingness to work all shifts as required.

• Listening/Keying: This computer-based job simulation will test for the abilities to: read and understand procedures; type quickly and accurately while listening; read information from a CRT screen; and listening skills.

• Summarization: This will test for the ability to remember accurately information given orally.

  NOTICE TO CANDIDATES:

  Devices with typewriter keyboards, "Spell Checkers", "Personal Digital Assistants", "Address Books", "Language Translators", "Dictionaries", or any similar devices are prohibited.

  WEIGHT:

  Subtests 2 and 3 will contribute 75% to the final score. Subtest 4 will contribute 25%. Subtest 1 will be scored on a pass/fail basis.

  PSYCHOLOGICAL EVALUATION:

  The psychological evaluation will consist of a combination of psychological tests and interviews. You must pass the psychological evaluation. In addition, a negative report within a non-failing psychological evaluation may be grounds for disqualification.

  RATING:

  This examination will be rated in accordance with Section X-1 of the Municipal Civil Service Rules.

  REVIEW OPPORTUNITY:

  An opportunity for a verification of computation review will be offered after the eligible list is established. In this review, two members of staff will independently review and verify the performance section of the examination. You will receive a written response regarding the findings.

  ELIGIBLE LISTS:

  After the first four components of the examination, the names of successful candidates will be placed on a list of eligibles in rank order of final scores. Eligible candidates of future examinations will have their names inter-filed, in order of final score. The list will be established for at least one year. The medical examination, police record and background check, and psychological evaluation will be administered later. Candidates who fail any of these tests will be removed from the eligible list. The Commission reserves the right to process candidates on the qualifying tests only in such numbers necessary to produce enough eligibles to meet department needs through the life of the list.

For full-time employees:

The City of Rochester offers a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

For less-than full-time employees:

The City of Rochester offers numerous growth opportunities to include the potential to transition into full-time, permanent employment.

01

Have you completed the Public Safety Communications Course of Study offered by the Rochester City School District?

• Yes

• No

  02

  Which statement below best describes the highest level of education you have completed?

• I do not have a High School Diploma or Equivalent (GED)

• High school graduate, diploma or the equivalent (GED)

• Associate degree

• Bachelor's degree

• Master's degree

• Professional degree

• Doctorate degree

  Required Question

Agency

City of Rochester (NY)

Address

30 Church Street Room 103A Rochester, New York, 14614

Phone

585-428-7115

Website

http://www.cityofrochester.gov

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