Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

We are seeking a dynamic and experienced Communications Director to provide strategic communications guidance and support for our AI, automation, and digital innovation initiatives. This role is critical in shaping and conveying our Bold. Forward. vision, mission, and advancements in these areas to both internal and external stakeholders.

Key Responsibilities:

• Develop and implement comprehensive communication strategies that align with the organization's AI, automation, and digital innovation goals.

• Collaborate with leadership and cross-functional teams to create and disseminate clear, compelling, and consistent messages.

• Serve as a strategic advisor on communications related to AI, automation, and digital innovation, ensuring alignment with organizational objectives.

• Craft and manage content for various channels, including press releases, social media, internal communications, and presentations.

• Lead media relations efforts, including pitching stories, managing media inquiries, and building relationships with key journalists and influencers.

• Oversee the creation of content to promote understanding and adoption of AI and automation efforts within the organization.

• Monitor and analyze communication metrics to assess the effectiveness of strategies and make data-driven adjustments as needed.

• Manage crisis communications related to AI and digital innovation, ensuring timely and accurate information dissemination.

The director partners with senior leaders to drive innovation, challenge the status quo and implement solutions and programs to advance priorities. Responsible for ensuring deliverables are met and outcomes achieved. Establishes and maintains strong relationships with both internal and external partners. The director helps to optimize operational performance. Serves as a thought partner and project liaison outside the department at all levels, helping to proactively identify and communicate business issues, coordinate project activities, streamline approaches/methodologies, and share best practices. Stewards the interest of the organization by ensuring strategies are viable. Fosters an internal culture of positive teamwork and transparency that drives excellent service, quality, diversity, an engaging work environment, and an overall continuous improvement mindset. Serves as a change agent, championing agile ways of thinking to enable teams and individuals to succeed. Drives excellence in financial management, communication (verbal, written and presentations), business and strategic planning, performance accountability and reporting. Supports department and institutional projects, staff recruitment, policy implementation and budget management.

Qualifications

Requires a master’s degree in a related field plus 5 years of relevant work experience; or a bachelor's degree in a related field plus 7 years of relevant work experience.

The ideal candidate will possess:

• Proven track record of developing and executing successful communication strategies for complex initiatives.

• Strong understanding of AI, automation, and digital innovation trends and their impact on healthcare.

• Excellent written and verbal communication skills, with the ability to convey complex technical concepts in a clear and engaging manner.

• Ability to work collaboratively with diverse teams and influence stakeholders at all levels of the organization.

• A self-starting mentality with strong project management skills, and the ability to manage multiple priorities and meet deadlines.

• Proficiency with digital communication tools and platforms.

Strong written and oral communication skills. Ability to communicate in a way that creates clarity, simplifies messages, and aligns with organizational strategy. Knowledge of channels for communication and the ability to build effective communication and engagement strategies.

Must be a self-starter with the ability to independently identify opportunities, solutions and resolve challenges. Demonstrated ability to deliver impactful results. Requires an attitude that actively seeks out change, embraces critical questioning, innovation, service and continuous improvement. Must understand how navigate ambiguity, and act without having the total picture. Adaptable and flexible. Demonstrated professionalism and ethics, with ability to earn credibility through integrity and transparency. Role model for service excellence. Motivates others by being present, engaged, attentive, invites diverse perspectives, demonstrates and inspires a collaborative spirit.

Strong alignment with Mayo's core values. Relationship oriented, high performing individual with a strong balance of EQ and IQ. Demonstrates executive presence and servant leadership. Must possess strong leadership, business, analytical, oral and written communication, presentation skills, and superior interpersonal skills to facilitate effective relationships both within and outside of Mayo Clinic.

Successful history of working effectively in a complex, matrixed and collaborative environment that expects and promotes teamwork. Strong strategic judgment. Ability to evaluate and improve upon existing processes and develop/implement new processes where appropriate. Must demonstrate ability to manage sensitive/confidential/proprietary information. Ability to work across an organization with excellent communication and customer service orientation. Ability to prioritize and communicate priorities in alignment with strategy.

Exemption Status

Exempt

Compensation Detail

$156,166 - $226,449 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

M-F, business hours. This position may work remotely from any location within the U.S.

Weekend Schedule

As needed

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Jessica Gartner

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.