Business Solutions Coordinator

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Business Solutions Coordinator

Salary

$85,306.00 - $125,451.00 Annually

Location

Rochester MN 55906, MN

Job Type

Regular FT

Job Number

20240101

Department

Rochester Public Utilities

Division

RPU Corporate Services

Opening Date

07/11/2024

• Description

• Benefits

• Questions

POSITION DESCRIPTION

The City of Rochester welcomes applications for

Business Solutions Coordinator

Rochester Public Utilities

RPU, a division of the City of Rochester, MN, is the largest municipal utility in the State of Minnesota. RPU serves over 57,000 electric customers and 41,000 water customers in a 60 square mile service area and has revenues nearing $161 million annually.

Vision- "We Will Set the Standard for Service"

www.rpu.org

The City of Rochester is committed to a community where all members feel a sense of belonging. We commit to recognizing the diversity of our community members, listening to ALL voices and providing equitable services to create an inclusive place to live, play and work.

We believe EQUITY should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community.

It takes us all working together

Nature of Work

The Business Solutions Coordinator will leverage Microsoft 365 tools and services to address business needs and improve organizational productivity. The ideal candidate will have a deep understanding of Microsoft 365 applications and services, as well as experience in developing organizational brand templates and technology-focused training programs.

Pay

The 2024 starting salary range is $85,306 to $100,361 with advancement to $125,451.

To be considered for the first round of application review, please submit your application before July 31st, 2024.

DUTIES AND RESPONSIBILITIES

The work below is representative of the scope of work performed within this job classification. Individual job duties will vary based on work assignment.

*Microsoft 365 Solutions

Design, implement, and support Microsoft 365 solutions tailored to meet business needs, leveraging tools such as SharePoint Online, Teams, Power Platform, and Exchange Online.

• Lead the deployment and adoption of Microsoft 365 solutions, providing technical expertise and support to end-users.

• Partner with internal stakeholders to understand business needs and analyze the best strategies to meet their needs.

• Stay updated on the latest features and capabilities of Microsoft 365, exploring new functionalities, and evaluating their potential impact on organizational operations.

• Integrate Microsoft 365 applications with other systems and platforms within the organization's IT ecosystem, ensuring seamless data flow and interoperability between different systems to support end-to-end business processes.

• Engage with Microsoft or third-party vendors as needed to obtain support, escalate issues, or explore additional solutions and services that complement Microsoft 365 offerings.

  *Organizational Technology Training

• Assess training needs and develop technology-focused training programs to enhance employee skills and knowledge.

• Design and deliver training sessions on technology topics such as Microsoft 365 applications, digital tools, and best practices.

• Conduct training sessions and workshops to educate end-users on how to effectively utilize Microsoft 365 tools and services.

• Customize training programs to meet the specific needs of different departments or job roles within the organization, ensuring relevance and effectiveness.

• Monitor training effectiveness through assessments, surveys, and feedback from participants, and adjust as needed to improve outcomes.

• Collaborate with internal stakeholders and external training providers to optimize training delivery and maximize impact.

  *Graphic Design and Brand Specialist

• Collaborate with cross-functional teams to ensure consistency in brand messaging and visual identity, aligning with organizational values and objectives.

• Enhance and maintain brand guidelines, including logo usage, color palette, typography, and tone of voice, to ensure brand integrity and recognition.

• Produce various design templates for organizational use such as brochures, flyers, posters, infographics, presentations, and digital assets (e.g., social media graphics, website banners) to support marketing and communication efforts for the programs.

• Work with external vendors, such as printing companies or freelance designers, to outsource specific design tasks or projects, ensuring that vendor deliverables meet quality standards and are delivered according to agreed-upon timelines.

  *Provide maintenance and ongoing support

• Troubleshoot functional issues and recommend appropriate solutions independently or with service providers as needed.

• Monitor and evaluate the effectiveness of solutions and create enhancements to conform with changing requirements.

• Support ongoing maintenance and upgrades as needed.

  Assist with special projects and perform other duties as assigned.

  *ESSENTIAL FUNCTIONS

MINIMUM QUALIFICATIONS

Education and Experience

A Bachelor's degree in computer science, information technology, business administration, graphic design or closely related field from an accredited four-year college or university AND three (3) years of full-time experience designing, implementing, and supporting Microsoft 365 solutions;

If this work interests you but you are unsure if you meet all the job requirements listed above, please apply anyway! Your experience is likely more applicable to the role than you think, and the City is interested in candidates who can bring not only technical expertise but a variety of lived experience to the team.

Desirable Qualifications

• Experience in developing and delivering end-user training programs, preferably in a technology-related field.

• Demonstrated proficiency of graphic design, branding principles and experience in brand management.

• Possess or ability to obtain certifications or training in Microsoft business applications such as Microsoft Certified: Power Platform App Maker Associate or Microsoft Certified: Dynamics 365 Fundamentals

Position Competencies

Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures for learning

Tech Savy: Anticipating and adopting innovations in business-building digital and technology applications

Cultivates Innovation: Creating new and better ways for the organization to be successful

Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

ADDITIONAL INFORMATION

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of: business applications and processes; business practices and procedures; various technology platforms; software applications including Microsoft 365; network architecture; process analysis, design and implementation; and budgetary principles.

Skill in: communicating effectively, clearly and concisely both in writing and verbally; relating to others interpersonally; troubleshooting and problem-solving; thinking creatively with a passion for innovation and continuous improvement; being a proactive, supportive, and flexible team member to ensure the success of all initiatives and ever-changing business requirements.

Ability to: translate complex technical concepts in clear, concise business terms; e ffectively collaborate with cross-functional teams; plan work and provide direction to other employees; adapt style to the audience to enhance training or facilitation of meetings; exercise good judgment in analyzing work priorities; monitor trends and recommend process improvements; have a strong focus on customer service; entertain curiosity and be willing to learn new information.

PHYSICAL AND ENVIRONMENTAL CRITERIA

In compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands for this position. The employee must be able to perform the essential functions with or without accommodation.

In consideration of the overall amount of physical effort required to perform this position, the work is best described as Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Physical demands that may be required continuously (2/3 or more of the time), frequently (1/3 to 2/3 of the time), and occasionally (up to 1/3 of the time) are noted below:

Continuous demands: sitting, fine dexterity,

Occasional demands: standing, walking, reaching, handling, lifting, carrying

Sensory requirements necessary in the performance of the essential functions of this position include: sight, hearing, and touch.

Environmental conditions that may exist in the performance of the essential functions of this job include:

NONE (not substantially exposed to environmental conditions)

EMPLOYEE BENEFIT AND RETIREMENT SUMMARY (https://www.rochestermn.gov/home/showdocument?id=36371&t=637988555643816877)

01

The following supplemental information may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided in your application and resume. By completing this supplemental questionnaire you are attesting that the information you have provided is true and accurate. Information provided may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. Do you understand and agree with this statement?

• Yes

• No

  02

  What is your preferred name?

  03

  Which of the following best describes your level of education?

• High school diploma or equivalent G.E.D.

• Less than 2 years post-secondary training including certifications in computer science, information technology, business administration, graphic design or closely related field.

• Completion of an accredited 2 year program in computer science, information technology, business administration, graphic design or a closely related field.

• Completion of 4 year degree, or higher, in computer science, information technology, business administration, graphic design or a closely related field.

• Completion of master's degree or higher, or higher, in computer science, information technology, business administration, graphic design or a closely related field.

• None of the above

  04

  Which of the following best describes your years of full-time employment experience designing, implementing, and supporting Microsoft 365 solutions?

• No experience

• Less than 1 year

• More than 1 year, but less than 3

• More than 3 years, but less than 5

• More than 5 years, but less than 7

• More than 7 years, but less than 10

• 10 or more years

  05

  Tell us how your professional, educational and lived experiences would help you be successful in this role supporting Microsoft 365.

  06

  Which of the following computer-related certifications/designations do you currently possess: (Select all that apply)

• Project Management Professional (PMP)

• Microsoft Certified: Power Platform App Maker Associate

• Microsoft Certified: Dynamics 365 Fundamentals

• Microsoft Certified Solution Developer

• Other (List/specify below)

• N/A - I do not possess any computer-related certifications/designations

  07

  Which of the following best describes your overall experience with employee training?

• N/A – I have no experience in this area

• Limited – I have been responsible for preparing basic procedure guides, and other instructional materials for individual employee training purposes.

• Moderate – I have been responsible for responding to specific training requests; developing customized training program materials, manuals, and online resources; facilitating small group sessions of <10 participants; and providing ongoing technical support.

• Extensive – I have been responsible for staying current with new programs or technology advancements; collaborating with internal stakeholders to identify gaps in employee knowledge; customizing training programs for various job roles within the organization; facilitating larger group sessions of >10 participants; and developing SCORM courses or other web-based learning content.

  08

  Please describe your experience developing and delivering end-user training programs to support your response to the prior question. Include training topics, specific program materials created, description of sessions facilitated, and description of participant job roles and/or skill level. If no experience, type "N/A".

  09

  Which of the following best describes your previous experience and overall proficiency with graphic design?

• N/A – I have no experience in this area

• Limited – I have been responsible for creating basic posters, flyers, power point presentations, or other print materials.

• Moderate – I have been responsible for creating more complex print and digital content within a predetermined scope or theme, utilizing a variety of software tools.

• Extensive – I have been responsible for designing and creating a variety of professional-level print or digital media; applying design principles, color theory, and branding concepts to develop effective visual communication materials that reflect the identity and reputation of the organization.

  10

  Please describe the graphic design experience to support your response to the prior question. Include software programs you've used and specific materials you've created. NOTE: If invited for an interview, you may be asked to provide samples of your work. If no experience, type "N/A".

  11

  OTHER QUALIFICATIONS: Describe any other special training you've completed or skills and experience you currently possess that you feel would make you the best-qualified person for the position.

  12

  CONDITIONS OF EMPLOYMENT: If selected as a finalist, are you willing to undergo a background investigation which may include, but not limited to: verification of employment and educational records, identification verification, driver's license record and a criminal history?

• Yes

• No

  Required Question

Agency

City of Rochester

Address

201 4th Street SE Rochester, Minnesota, 55904

Phone

(507) 328-2555

Website

https://www.rochestermn.gov/employment

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