Analyze, develop, coordinate and implement desktop and notebook installations and desktop security practices. Provide campus-wide support to students, faculty, and staff for issues which include, but are not limited to, the areas of email, operating systems, network connectivity, applications, and classroom technology. Conduct technical troubleshooting, system changes and upgrades, faculty and staff technical training, and classroom technology support to the university community, in support of teaching and learning. Analyze departmental software and hardware needs, and recommend purchases based on analysis. Contribute to, and maintain, an internal knowledge base consisting of departmental processes and procedures. Construct and perform training on new, or changing processes and procedures. In addition, this position provides high level backup support to all distributed technology support (

DTS) staff across the university community.