Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

The Director, Transaction Experiences, manages the delivery of all product and technology related initiatives that support experiences driven by transaction-level data including Statements, Recent Activity, Letters, Recurring Charges, Freeze It, and Fulfillment Kits. The selected leader will be responsible for creating a culture of effective risk management, product leadership, and data-driven decision making. Creates a culture of effective risk management, accountability, and demonstration of risk awareness across the organization.

Creates a culture of effective risk management, accountability, and demonstration of risk awareness across the organization.

Responsibilities:

• Responsible for driving customer experience leveraging data, analytics and technology to drive learning agendas and insights for improvement.

• Manages the delivery of technology related initiatives across the business including monthly installs and new innovations, products, etc.

• Develops, recommends and implements initiatives with technology partners to increase capabilities across the customer lifecycle.

• Responsible for managing applicable web insight tools to drive the business.

• Manages product focused team.

• Ensures operational and legal compliance across digital properties.

Minimum qualifications:

Education:

• Bachelors in any of the following: (Business Administration & Management / Engineering / Arts / Social Science)

Experience:

• 8+ years General business experience or related experience

• 4+ years of People management experience within product delivery

Preferred qualifications:

Education:

• Masters degree preferred in any of the following areas: Business Administration & Management / Information Technology / Engineering

Experience:

• 10+ years General business experience or related experience

• 6 + years of Product delivery experience

In Lieu of Education Experience:

• 15+ years of Product or technology delivery experience (preferred).

Application Deadline:

The application window for this position is anticipated to close on Aug-10-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between to . Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision) (https://www.dol.gov/agencies/ofccp/posters)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.