POSITION SUMMARY: Monitors the operation of slot machines and participates in the payment of manual jackpots and restocking TITO Printers and assisting with routine maintenance and troubleshooting of sports wagering kiosks. Promote positive customer relations by providing Rewards cards, taking reservations, redeeming points and coupons, answering questions concerning events and promotions and providing efficient service to slot customers. Have knowledge and application of Company internal controls, policy, and procedures. Protects company assets. Practice the Rising Star Core Values of Commitment, Integrity, and Excellence.

Essential Job Functions: Monitor the operation of slot machines and participate in the payout of manual jackpots and restocking TITO printers. Trouble-shoots issues with the sports wagering kiosks, such as ticket jams. Ability to understand and apply Company internal controls, policy, and procedure. Protect company assets. Compliance with Title 31, to include: Multiple Transaction Logs, Currency Transaction Reports, Suspicious Activity Reports W2Gs, etc. Ability to meet tasks and responsibilities as assigned by the Marine and/or Security departments during times of emergency or otherwise. Sign new players up for Reward Card Accounts. Utilize casino management system computer functions i.e., making Reward cards, point redemption and issuing comps. Make reservations for quests. Knowledge of all amenities, events, and promotions throughout the property. Circulate through the casino floor and have a positive interaction with the customers. Provide services to internal and external customers which reflect the company culture of Satisfaction, Togetherness, Appreciation and Recognition. (S.T.A.R.) Responsible for immediately informing on-site IGC Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness, or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions: Perform miscellaneous duties as assigned by management.

Job Qualifications: Experience Required: Customer Service Experience Education Required: High school diploma or equivalent. Skills, Knowledge and/or Abilities Required: Good math skills; ability to communicate effectively with guests and employees; and computer skills. Ability to work in a fast-paced environment and follow directions amid distractions. Licenses, Certifications, Bonding, and/or Testing Required: Indiana Gaming Commission Occupational License - Level 2. Other Specialized Requirements: Ability to move around casino floor during entire shift; ability to work any shift; ability to lift and carry up to 55 lb. on a regular basis.