Job Overview: Responsible for performing a variety of clerical duties and providing support to the Transportation Department. Some of what you will do: Review and set new customer accounts on designated master routes Apply new and existing accounts into Roadnet , Peoplenet, Cooltracks database Maintain WBS/Roadnet/Peoplenet for customer and route accuracy - this is a daily routine to keep both systems current Update and maintain all map books Review routes with drivers/make corrections in all system when changes are applied Transportation assistance for all driver a.m. call ins on route delivery issues and customer call backs.(Customer Service is not available until 9am ) Works closely with Business Analysis Supervisor to keep required 5 day customer set up current Creates working relationships with new and existing customers, Outside Sale Reps, providing solutions to their delivery times, access to locations, delivery days, acquiring and securing "keys" under UNFI Policy for deliveries outside normal hours Is knowledgeable in all fields of WBS Customer Sites, Maintaining Customer sites information for Safety reviews for each site prior to delivery Manages returns and requesting feedback from warehouse on relocation of those returns for reship Recapping customer activity and updating active/inactive accounts to keep the master routes current and to remove "DED" accounts Accompanies the delivery driver to the loading dock and physically inspects the inside of each returned trailer to collect returns and ensure trailer is empty New account set up (this is different everywhere and needs to be discussed. Could/should be routing function) A GREAT PLACE TO GROW! All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor. Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity