At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .

Overview of Job Function:

The Solution Delivery Architect (SDA) is responsible for providing technical leadership, validating solution design, ensuring customer and Verint team readiness, driving issue resolution throughout the life cycle of the project. This Professional Services role requires a wide range of technical knowledge and the ability to interpret Customer requirements aligned with the purchased solution and translate these into technical delivery specifications and tasks. The SDA may be asked to provide input during the quotation stage of the sales cycle to ensure solution viability and adequate professional services content.

Principal Duties and Essential Responsibilities:

• Assess, validate and deliver a comprehensive technical design and implementation plan that meets business and functional requirements within the scope of the project.

• Provide technical effort and design on scope changes.

• Participate as the technical lead during project implementations, and provide authoritative technical guidance to the customer and project team.

• Ensure the technical readiness for all areas of a project

• Build and foster customer relationships during project lifecycle.

• Demonstrate significant understanding of the product architecture and of the entire solution suite.

• Document the solution design utilizing standard tools for both customer-facing and internal support purposes while adhering to ISO 9001 Development and Design principles.

• Assist in developing the resource plan and budget to meet project delivery requirements. Align with the PM to assess budget burn rate.

• Drive implementation issue resolution as reported by the project team and customer, by providing hands-on troubleshooting support and engaging Product House as needed using established escalation process.

• Provide status of escalated issues to project team utilizing established process. This includes issues, resolution progress and identification of next steps.

• Lead transition activities to ensure that all resources assigned to the project are adequately prepared.

• Define relevant test scenarios to thoroughly vet the ability of the solution to meet its intended requirements.

• Review evidence that the solution has been thoroughly tested and ready for turnover to Support, and participate in the transition meeting.

• Work without supervision on projects with extensive latitude for independent judgment.

• Demonstrate extensive knowledge of the field, and ability to assist and mentor team members.

• Submit time appropriately and in compliance with policy and process.

Minimum Requirements:

• Bachelor’s degree in Engineering, Computer Science or Information Technology or equivalent work experience

• 8 years of experience in solution architecture, troubleshooting and deployment through systems integration methods

• Hands-on experience with the Microsoft Operating System, strong database skills and telephony environments including VoIP and TDM.

• Strong verbal and written communications skills. Strong technical writing skills for solution documentation.

• Ability to travel up to 20% of the time

• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

Preferred Requirements:

• Computer Telephony Integration (CTI)

• Database, including SQL statements, relational database theory, database administration, and database security.

• Operating systems, such as Windows Server and Desktop and Linux OS

• Server architecture / hardware and storage

• Active Directory and DNS

• Familiarity with project life cycles

• Visio development

• VMware knowledge

• Citrix Thin Client

• PCI/Security

• Networking and networking protocols: LAN, WAN, TCP/IP

• Technical certification, e.g., MCSE, Cisco, Avaya

• Voice loggers, Call Center Quality-Assurance, Screen Capture products

• Programming, scripting, application integration and networking experience.

• Prior knowledge of Verint product architecture, and solution suite

Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment, based on one’s race (including but not limited to natural hair, hair texture, hair type and protective hairstyles), color, religion, national origin, or sex, pregnancy (including childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), sex stereotyping, (including assumptions about a person’s behavior or appearance, gender roles, gender identity, gender expression including gender dysphoria, or transgender status), disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state or local laws (collectively, “Protected Characteristics”), will not be tolerated. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.

For US Applicants

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