Locations: VA - Richmond, United States of America, Richmond, Virginia

Senior Learning Associate, Instructional Design Team

As a member of our Learning Design Team, a Senior Associate learning designer will be responsible for designing memorable learning experiences for Capital One associates that achieve business objectives and drive performance. You will partner with business leaders and SMEs to design, develop, implement, scale, and continuously improve learning materials on a number of topics, including Compliance.

You will collaborate with other Instructional Designers on the team and beyond to streamline processes, share best practices, stay up to date on emerging learning trends, and increase the effectiveness of learning solutions by identifying and recommending formats and modalities that create an optimal learning experience.

This role is a great fit for you if:

• You take delight in finding the best learning design for a specific learning need and have experience with Articulate course authoring tools

• You know how to balance learning best practices with business needs and constraints, using good judgment in balancing both quality and efficiency

• You value creating learning experiences that are effective, engaging, and inclusive, solving business needs while delighting and engaging the learner

• You have expertise in adult learning theory, cognitive science, and other evidence-based learning fields, with a passion for staying on top of the latest research developments

• You own your work, drive efficiencies, and deliver exceptional experiences with a constant eye towards improvement

• You are agile and adaptive with the ability to work through ambiguity, work on multiple projects at once, and prioritize to move work forward

Key responsibilities

• Deliver high quality, memorable learning experiences for Capital One associates primarily focused on compliance and policy requirements and other role-required learning

• Consult with Compliance Governance and other line of business partners and learning team members on training needs, solution design recommendations, and delivery expectations

• Increase the effectiveness of learning solutions by identifying and recommending format/modalities that create an optimal learning experience and demonstrate an understanding of adult learning principles

• Collaborate with team members on learning and development best practices as a means to ensure superior deliverables on all projects and initiatives

• Assume personal responsibility for multiple projects and follow-through to completion with minimal need for direct supervision

• Engage with content owners to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet strict compliance deadlines

• Create a feeling of inclusion establishing a comfortable learning environment while delivering inclusive learning

• Manage multiple learning initiatives simultaneously

• Have strong project management skills and strong verbal/written communication skills

• Assist Learning Manager by identifying issues, diagnosing problems, generating alternative solutions, and analyzing opportunities and risks

• Demonstrate expertise with ADDIE, SAM, and Agile training development models

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of experience in Instructional Design

• At least 2 years experience with the Articulate 360 suite of learning development products

Preferred Qualifications:

• At least 1 year of experience in project management

• Advanced Google Suite skills

• Intermediate experience working with graphics tools including Adobe Photoshop and Adobe Illustrator or similar

• Intermediate experience with video editing tools (Adobe Premiere, Camtasia, or similar)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).