Description

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Hospitality Manager Patient Experience opening with Johnston-Willis Hospital today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

Johnston-Willis Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

We are seeking a(an) Hospitality Manager Patient Experience for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

Responsible for the daily operations of the Patient Services to ensure that patient and employee safety and HACCP guidelines are maintained. Collaborates as a Food and Nutrition Services Leader of the interdisciplinary healthcare team.

• Responsible for overall operation and management of the patient tray delivery system.

• Coordinates and implements performance improvement and quality control programs for Food and Nutrition Services.

• Responsible for interviewing, hiring, training, coaching and counseling of staff in accordance with hospital HR policies.

• Oversees Patient Computer system , is on-site administrator and liaison with IT&S department.

• Assumes accountability for promoting consistent, positive patient interactions that advance the agenda of unparalleled patient service.

• Provides education support for staff, ensures necessary certifications are maintained.

• Coordinates and/or performs a variety of staff development functions to include but not limited to: department specific needs assessment, development of goals and objectives, implementation methods, evaluation measures and instruction of education activities.

What qualifications you will need:

• Food Handlers Permit

• Registered Food Service Manager (RFSM)

• Bachelors Degree

• Minimum of three years of supervisory/management experience in healthcare setting

CJW Medical Center (http://www.cjwmedical.com/) is comprised of Chippenham Hospital and Johnston-Willis Hospital. We have served the greater Richmond Virginia area for over 100 years. Our campuses offer services in orthopedics, joint care, behavioral health, cancer care, and neurology. We have been recognized as a top performer on Key Quality Measures. Our care like family culture extends to our patients, our people and our community. We are committed to each other because when we join together, our patients are cared for in the safest and most compassionate way.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.

Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN

Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Hospitality Manager Patient Experience opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.