Eaton’s ES AMER ESS division is currently seeking a District Support Representative in the Greater Richmond area. Field Service roles offer company car and guaranteed 40-hour paid week.​

The expected annual salary range for this role is $91500.03 - $134200.04 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

ESSENTIAL FUNCTIONS & DIMENSIONS

• The District Support Representative regularly works with and provides technical support for Field Service Representatives and Operations Coordinator as they execute jobs.

• Continuously improve personal, technical and professional business skills to service products to customer’s satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.

• Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.

• Become computer efficient using laptops provided and mastering all required software.

• Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.

• Develop and maintain effective relationships with customers, support Sales with initial and follow-up quotations for customers, interface and coordinate with other plants and business units within the company and outside vendors to procure parts and services for the district. Provide customers basic applications information via phone or on site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.

• Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.

• Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.

• Proven customer service, sales ability, and ability to handle irate or difficult customers and gain satisfaction.

• Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.

Qualifications:

Basic Qualifications:

• 5 to 10 years leading and managing large service engineering projects of complex scope.

• Must possess and maintain a valid and unrestricted driver’s license.

• Must be legally authorized to work in the United States without company sponsorship.

• No relocation benefit is being offered for this position.

Preferred Qualifications:

• Bachelor's degree in engineering (electrical, mechanical or engineering technology)

• Engineering Masters or Professional Engineer (PE) preferred

• Experience with technical writing, developing SOP’s and reviewing subcontractor work scopes and subcontractor agreements

• Experience with evaluating specifications for compliance and developing project submittals.

• Working knowledge with risk evaluation and risk management.

• (SB09) Project range in value from $50K to $2 million. (SB08) Project range in value from $25K to $250K.

• DSE SB09 will identify and aggressively pursue change orders and additional business from the customer.

• 10+ years of experience with electrical related application engineering with experience in electrical power systems and/or industrial and utility substation systems.

• 10+ years of experience. Evaluating and servicing electrical distribution or control systems is desirable. Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems is highly desirable.

• Has demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.

Skills:

POSITION CRITERIA:

• Successfully complete and maintain compliance with Eaton’s safety program and policy.

• Submit to periodic customer required background and drug screenings.

• Possess and maintain a valid and unrestricted driver’s license.

• Must have the ability to work variable hours, including nights & weekends, and travel within the district / state / region / country based on customer requirements.

• Candidate requires minimal supervision to manage the District’s job schedule and backlog

• Candidate must demonstrate strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities.

• Demonstrated ability to develop and maintain customer relationships and resolve complaints.

• Demonstrates financial and commercial knowledge.

• Strength in leadership and coaching/mentoring of both field and office personnel.

• Candidate must have strong technical knowledge and understanding of the Electrical and EESS industry, products and solutions.

• Candidate needs to have a working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in the generation of proposals and negotiations.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.eaton.com/content/dam/eaton/company/careers/US%20Benefits%20updated%2010.24.22.pdf) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.