Position Description:

Mathematica applies expertise at the intersection of technology, data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve programs, refine strategies, and enhance understanding using technology and advanced analytics. Our work yields actionable information to guide decisions in wide-ranging policy areas, from health, education, early childhood, and family support to nutrition, employment, disability, and international development. Mathematica offers our employees competitive salaries, and a comprehensive benefits package, as well as the advantages of being 100 percent employee owned. As an employee stock owner, you will experience financial benefits of ESOP holdings that have increased in tandem with the company’s growth and financial strength. You will also be part of an independent, employee-owned firm that is able to define and further our mission, enhance our quality and accountability, and steadily grow our financial strength. Read more about our benefits here: https://www.mathematica.org/career-opportunities/benefits-at-a-glance

We are seeking a Business System Architect, who will focus on Atlassian platform and support end-users of our Atlassian enterprise cloud-instance to ensure optimal functionality of our systems. This position requires demonstrated Jira/Jira Service Management (JSM)/Confluence experience to support application-level configurations and management of data for its cloud-based instance of Atlassian products.

• Responsibilities:*

  • Manage and support Atlassian Jira, JSM, and Confluence platforms, including user management, permission schemes, workflows, and configurations.
  • Provide technical support to end-users through ServiceNow, resolving issues and answering inquiries.
  • Develop and deliver custom solutions and integrations utilizing REST APIs to extend the functionality and reporting on Atlassian products to meet our requirements.
  • Document and maintain best practices regarding processes, procedures, and configurations related to Jira and Confluence administration and support.
  • Analyze, review and document application usage to perform data cleanup and archival.
  • Collaborate directly with multiple teams to understand needs and accordingly provide recommendations in workflows, configurations, and reporting requirements.
  • Create and maintain documentation on best practices, standard operating procedures, and usage guidelines using videos, ppt, PDF, etc.
  • Actively support the advancement of organizational diversity, equity, and inclusion efforts, and apply diversity, equity, and inclusion lens across job responsibilities.
  • Additional duties may be assigned as needed.

Functional Knowledge (Preferred):

• Experience managing an Atlassian environment using agile and project management methodologies and best practices.
• In-depth knowledge of Jira configuration, administration, and customization.
• Excellent communication and interpersonal skills to communicate effectively across the organization.
• Ability to train and support users effectively, including content creation and presentation.

Position Requirements:

Requirements:

• Bachelors’ degree in computer science, Information Technology, or a related field.
• At least 5 years of relevant experience: o With the Atlassian product suite, including Jira, Confluence, and Jira Service Management (JSM). o Administering user permissions and security settings to ensure appropriate access levels. o Supporting 3rd party add-ons (i.e., Custom Charts, Comala, Draw.io, etc.) and integrations to enhance Jira functionality. o Writing JQL queries and Jira Dashboards. o Creating Jira workflows, fields, screens, and schemes. o Working with Atlassian Jira Service Management (JSM). o Writing APIs.

As a federal government contractor, all staff working in our central ITS group with access to corporate computer systems are required to successfully undergo a background investigation or security clearance as a condition of employment.

This position offers an anticipated annual base salary range of $90,000 - $125,000. This position is eligible for a discretionary bonus based on company and individual performance. To apply, please submit a cover letter (optional), resume, location preference, and salary expectations.

STAFFING AGENCIES AND THIRD-PARTY RECRUITERS: Mathematica is not accepting candidates for this role or any technical role from staffing agencies or third-party recruiters. Please do not contact technical or senior staff at Mathematica or share unsolicited resumes. All agency inquiries go through the talent acquisition team and will be routed accordingly. 

Available Locations: Washington, DC; Princeton, NJ; Remote

#LI-AR1

#remote-usa

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.