Champions Do More

At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit www.crashchampions.com .

Job Summary:

The candidate’s primary role will be to support the health of our network and security environments. The candidate will be an integral part of the team providing solutions that support the company’s continued growth, with a focus on monitoring, security, troubleshooting, and other procedures to maximize availability and uptime.

Responsibilities

• Troubleshoot and resolve problems with telephony and network infrastructure.

• Maintains network and telephony performance with careful monitoring and analysis.

• Performance tuning; troubleshooting network and telephony problems and escalating problems to vendor.

• Upgrades network by conferring with vendors; developing, testing, evaluating and installing enhancements.

• Establishes network specifications by analyzing workflow, access, information and security requirements; designing router administration, including interface configuration and routing protocols.

• Provide technical assistance to help desk teammates and end-users with complex network, hardware and software issues.

• Analyze network hardware needs and requirements for existing and future company initiatives.

• Must be able to work long hours in the event of network outages, planned patching and deployment.

• Works with Information Security team to maintain network security for LAN and WAN traffic.

Qualifications

• 5+ years of network administration and monitoring.

• Experience with cloud-based telephony (Genesys Cloud preferred)

• Bachelor’s degree or equivalent work experience.

• Proficient knowledge in server, telephony and network architecture.

• Experience with Windows Server 2012 through 2019.

• Proficient knowledge of networking protocols such as TCP/IP, NFS, CIFS, IPSec, VoIP, FoIP, DNS and DHCP.

• Managing a multi-site wireless infrastructure.

• Working knowledge of SD-WAN technologies.

• Analytical skills to quickly assess problems or unusual situations, and develop solutions.

• Effectively operate in a multi-tasking environment.

• Demonstrated proficiency as a self-motivated professional.

• Strong communication and training skills.

• Ability to communicate technical information to non-technical users.

• Fortinet switches.

• Aruba / Dell / Fortinet / Aerohive wireless access points.

• Palo Alto firewalls

• Fortinet Fortigate firewalls EdgeConnect

• CCNA or higher certification.

Benefits

• Competitive pay

• Weekly Paychecks

• 401K with company match

• Medical/Vision/Dental Insurance

• Additional elective benefits

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Location US-TX-Richardson

ID 2024-9109

Category Information Technology

Position Type Regular Full-Time

Prioritization Tier 2 – Staffing Needs

Remote No